Props to JB Hi-Fi on iPhone Exchange

hindo on 16/07/2022 - 20:30
Last edited 18/07/2022 - 11:17 by 1 other user

So I bought my wife a birthday present around 6 or 7 weeks ago - an iPhone 12 mini 128GB for $799 from JB Hi-Fi. I know there are issues with battery life etc but I thought this was a decent buy as she is still using an original iPhone SE 32GB.

Fast forward to Telstra Day last week and for only $200 more I could get an iPhone 13 128GB which I purchased online and paid for with a credit card. Upon collection of the iPhone 13, I asked JB if they would return the brand new and still sealed 12 mini even though it was outside the 30-day return window, and to my surprise, they were happy to do that. A refund was provided to gift cards a few days later as that is how I originally paid.

Today I was at JB and asked if I could "return" the iPhone 13, get refunded to my credit card, and then repurchase the exact same phone again with the gift cards I received for the 12 mini. After a conversation with the manager and explaining the situation, they were happy to do the "exchange" for me even though they didn't have to.

I don't normally comment on this sort of thing but I thought the customer service at JB was excellent and I should share the experience today.

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Comments

  • HairyChickens on 16/07/2022 - 20:44
    +2

    Chances of JB reshrinkwrapping the 12 mini and selling it as new like the Apple Watches? lmao

    • hindo on 18/07/2022 - 11:01

      Phone was brand new and still shrink wrapped.

  • djsweet on 16/07/2022 - 20:55
    +13

    That’s kind of a d***-move. What are JB going to do with a used iPhone… far out

    • Bluto Mindpretzel on 17/07/2022 - 11:11
      -1

      Agree. This is very "American" consumer behaviour. Result will eventually pass costs to the end user.

    • hindo on 18/07/2022 - 11:01

      Phone was brand new and still shrink wrapped.

  • Jimothy Wongingtons on 16/07/2022 - 21:54

    Bro

  • davidtse916 on 16/07/2022 - 22:01
    +1

    Thanks for sharing OP!

  • cloudy on 16/07/2022 - 22:59

    When i picked up my iphone 13 at JB , they said to me, once the seal is broken, thats it no refunds unless its faulty.

    • Hugh G Rection on 16/07/2022 - 23:56
      +6

      yea, this doesn't seem like a legit story. he probably works there, lol.

    • hindo on 18/07/2022 - 11:02

      Phone was brand new and still shrink wrapped.

  • plmko on 17/07/2022 - 01:14
    +1

    They just felt sorry you bought a 12 mini.

    • hindo on 18/07/2022 - 11:06

      That made me laugh!!

  • solidussnake on 17/07/2022 - 08:12
    +1

    You sound like the cheapest dick of a customer, didn't think JB would actually bend over backwards, probably to just get you out of store asap

    • hindo on 18/07/2022 - 11:12

      Incorrect. I simply explained the situation and asked a question. Phone was brand new and still shrink-wrapped so no issue with it being resold by JB. They were very friendly and helpful and in no way rushed me out of the store, hence why I wanted to give them some credit for their awesome customer service. That makes me a return customer, NOT "the cheapest dick of a customer".

  • garetz on 17/07/2022 - 08:21
    +9

    This is not a reflection on jbhifi doing something good, this is a reflection on you being a terrible customer and putting them in that position to begin with. Its shit like this that make things more expensive for the rest of us.

    • hindo on 18/07/2022 - 11:16

      Incorrect. I purchased an item that was still in brand new and sealed condition. All I did was politely ask if they would return it outside the 30 day change of mind window. No demands, no coercion, no pleading from my end, just a simple explanation of the circumstances and a friendly request to see if they can help.

      If that makes me a "terrible customer" then anybody who returns anything outside of the stated return window must also be a terrible customer?

  • pegaxs on 17/07/2022 - 09:45

    *I_Dont_Believe_You.gif*

  • stirlo on 17/07/2022 - 12:04
    +1

    I must give JB HiFi some credit for return/exchanges too. I purchased an iPhone online for in store pickup and when I paid on PayPal it defaulted to the wrong credit card and processed the payment. I only released 2 weeks later when my statement came. I was able to contact support and they were able to return the phone back into their system and refund the original payment method then take payment from the credit card I wanted. Was all round a good experience considering legally they had no need to help me at all.

    • hindo on 18/07/2022 - 11:17

      Yes and that was the point of sharing my experience. I wasn't expecting a positive outcome but was pleasantly surprised by their level of customer service

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