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My Ozito line trimmer (PXCLTS-0182) broke down in Feb this year. The trimmer head, the plastic casing that holds the line cartridge and the cap cracked, so it could no longer hold the cartridge and the cap in place, basically making the thing now unusable.
Contacted Ozito and was given the part number for the trimmer head assembly and told to contact Bunnings special order with the parts number. So I went to Bunnings with all the details from Ozito and made my order on the special order desk. The part costs $22. It's actually still under warranty, but I lost the receipt, so they told me I will have to pay, oh well. Told me I will get it in approx. 2 weeks.
They did get back to me within the 2 weeks and told me the part is ready to pickup, so I went there (20 mins drive from home) picked up the item and went home. And of course, they gave me the wrong item! Instead of the trimmer head assembly, I was given the line cartridge that you could get from the shelf for $10. Silly me for not checking on the spot, but I immediately returned to the store and complained. The lady who assisted me was actually very lovely and helpful, she was confused as well why their warehouse would send that part instead of the one that was ordered. She told me to give her a few days while she contacted their warehouse and Ozito. So I went home again.
A few days later, she called me asked me to send the photo of the parts that was broken, so I did. She then called again asking me to identify the part number from a picture that she said she would send to me to my email. I never received that email. But then I decided to go to Ozito website, download the picture of the parts and the numbers, then sent it to her via email and called her to confirm receipt. So all should be clear now, she said she would send that to Ozito and said it would take up to 4 weeks. That was already March.
In April I received a call from them, a very rude girl, asking, "Do you still want your order? If you want it you need to come pick it up as soon as possible, or we will cancel and refund you." I was shocked and said, "Yes of course, I was waiting for you guys to let me know about it. I'll come pick it up tomorrow."
So I drove to the store again the next day, went to the special orders desk. The guy searched for my order, then handed me the LINE CARTRIDGE again!!!!
I said NOT AGAIN! Told them (in the nicest way I could) that this is not what I ordered, please check your records, I returned this in March! Apparently the lady who handled my order at the beginning had moved to another branch, and everyone there at the desk was new. So I had to explain to them all over again and they made the notes (on their paper notebook!). Told me they would keep me updated on my order once they can find my records in their system. I said, look, I've been back and forth 3 times already for this thing, can you at least post the item to me so that I don't have to keep coming back? They said yes. So I went home again.
A few days later I received a call from a girl, told me it won't be available until end of April. Asked her again if they could just send it to me when it's available, but now told that I would have to pay for delivery if I wanted that. I said but the other day the guy told me they would, she said yeah sorry, no. I'm beginning to think I have been too nice here.
End of April received a text: there has been a delay, new ETA is now end of May.
End of May received a text: there has been a delay, new ETA is now end of June.
End of June received a text: there has been a delay, new ETA is now end of July.
I'm not holding my breath here. I'm starting to think they (Ozito?) are doing this deliberately as they no longer sell this product nor do they have the parts ready. So they are probably expecting me to just give up and ask for a refund. I'm considering that, but I'm not willing to just throw away the $150 that I spent on this line trimmer. I have also not been able to find a universal trimmer head that would fit this model unfortunately.
What would you do?
TLDR: Bunnings keeps delaying my order for my Ozito line trimmer part. The line trimmer can't function without this part.
Not worth the effort and frustration over months and months.
Cut your losses, get a refund and buy a better unit.