Are Dealership Service Departments Allowed to Charge over The Capped Price Servicing Pricing?

LDOGGYWOWWOW on 01/07/2022 - 13:33
Last edited 01/07/2022 - 14:15

I recently had my MG serviced at the dealership and was charge $50 extra for what they claimed was misfiring in one of the cylinders. They first gave me a call about this issue and assured me it would be covered under warranty but when I went to pick up the car today they charged me an additional $50 for the sparkplugs. They said it was a new addition to the servicing plan and hence was a planned replacement which isn't covered under warranty so the capped price doesnt apply. I pointed out that it states in their terms and conditions that the current prices they quote are valid till 31st December 2022 but they still refused to honour these prices.

Are dealerships allowed to charge over their own capped price?

For those curious my vehicle is: a 2020 MG ZST Excite

Terms and conditions (from https://mgmotor.com.au/owners/mg-service/):
Precise Price Service Pricing applies to the first 7 standard scheduled services of your vehicle which are scheduled to occur at every 10,000 km / 12-month interval for ICE vehicles (whichever occurs first) or 20,000 km/24 Months for EV vehicles. Service must be booked and carried out within 3000 kilometers or 28 days of the recommended mileage interval or service anniversary date. Current prices quoted are applicable to services conducted prior to the 31st of December 2022. Prices in the future may change. Please refer to specified service schedules as issued for your vehicle by MG Australia for items included in the MG Precise Price Service pricing. MG Australia reserves the right to at any time modify or discontinue the MG Precise Price Servicing program.

UPDATE: They agreed to refund me

Poll Options

  • 16
    Yes
  • 12
    No
Automotive

Related Stores

MG Motor Australia
MG Motor Australia

Comments

  • Earl of Lemongrab on 01/07/2022 - 13:51
    -3

    MG Australia reserves the right to at any time modify or discontinue the MG Precise Price Servicing program.

    Yes.

    • avoidfullprice on 01/07/2022 - 13:53
      +2

      Oh hai jv

    • Gronk on 01/07/2022 - 14:27
      +2

      This is a case of a dealer making up their own pricing, not a change in pricing from the factory which is what that line above refers to.

  • avoidfullprice on 01/07/2022 - 13:54

    So is your car under warranty or not? That is where i will spend my effort over $50 not capped price.

    • DOGGYWOWWOW on 01/07/2022 - 14:02

      I've been servicing at the dealership so it should be under warranty. So do you think I should be trying to claim the sparkplugs under warranty?

  • AndyC1 on 01/07/2022 - 13:55
    +2

    Ring MG Australia and complain about the dealer overcharging.

    • DOGGYWOWWOW on 01/07/2022 - 14:04

      Annoyingly I cannot find a phone number for them only a web form under contact us. Guess thats to be expected for a budget brand. Hopefully they respond to my message soon.

      • MS Paint on 01/07/2022 - 14:10
        +3

        Redirecting calls to mainland China is expensive

        • AndyC1 on 01/07/2022 - 14:31

          And then sub contracted to Mongolia to save even more money.

  • Gronk on 01/07/2022 - 13:59
    +11

    For that model spark plugs aren't due until 40,000km, so if they needed replacing earlier it should have been done under warranty.

    • DOGGYWOWWOW on 01/07/2022 - 14:05

      I'll call the service department and try that. Thanks for the help.

      • DOGGYWOWWOW on 01/07/2022 - 14:16
        +16

        Thanks, they have now agreed to refund me.

        • Gronk on 01/07/2022 - 14:24
          +1

          Glad to hear it!

  • Drakesy on 01/07/2022 - 14:09
    +1

    2 year old MG, spark plugs should not need changing unless you've done a tonne of k's.

    And i'm firmly in the this should come under the capped price servicing and i wouldn't take that, even if it is $50.

    Out of interest was the car actually misfiring when you brought it in?

    • DOGGYWOWWOW on 01/07/2022 - 14:10

      I didnt know it was misfiring before i brought it in but i do remember some vibrations when stopped at traffic lights.

      • MS Paint on 01/07/2022 - 14:11
        +13

        That's actually an unpublished feature on all MG's

        • spackbace on 01/07/2022 - 15:04

          The female passengers love it

          • MS Paint on 01/07/2022 - 15:18
            +1

            @spackbace:

            This one secret car feature that female passengers love.

            news.com.au 2021

  • Tee Rex Arms on 01/07/2022 - 14:50
    -1

    MG? Yuck

  • spackbace on 01/07/2022 - 15:03
    +2

    2020 MG ZST Excite

    Sorry to hear

  • pharkurnell on 01/07/2022 - 17:30
    -1

    Did you ask for warranty on the 'Excite' as it just doesnt live up to its name?

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