Help with Samsung Not Processing Refund

Hi All,

I went to buy a TV in January, the one I wanted wasnt in stock so bought the next model down (QN85). A few hours later, the one I wanted was in stock, and I contacted Samsung to cancel the QN85 as it wasn't allowing me to do this online. Note this was literally 4 hours later. They advised me to go ahead and purchase the QN90 and they would cancel the QN85 order and refund my money.

We are now in June and I have been getting the run around by Samsung. I am essentially unable to get anything discussed by their contact centre in writing. This makes it difficult to provide evidence for a transaction dispute.
Last month they stated they had provided the refund, however there has been no refund on my credit card, and my credit card provider has confirmed there is nothing pending from Samsung. Once again, attempts made to discuss this with Samsung directly have turned into an endless circle of me chasing call centre agents without being able to speak to anyone who can actually help.
My emails (including the one to the CEO office) have been unanswered for the duration of this issue. I'm honestly exhausted, and out of pocket $1,700 for a TV I never received.

Has anyone had a similar issue with Samsung and if so, do you have tips to overcome it? At this point, it really feels like they're intentionally incompetent.

Related Stores

Samsung
Samsung

Comments

  • +2

    Contact Fair Trading

  • +5

    Did you buy with a Credit Card? If so, do a Charge-back.

    • If you really have no luck (and it sounds like you've tried a lot), this is the best solution.

  • +2

    I was just about to write to the CEO too. I would submit a report to the ACCC:

    SAMSUNG ELECTRONICS AUSTRALIA PTY LTD
    ABN: 63002915648
    ACN: 002915648

    https://www.accc.gov.au/contact-us/contact-the-accc/report-a…

    This will achieve nothing but I find Samsung to be a real bad offender when it comes to addressing consumer issues and have experienced a similar runaround regarding my rebates. Samsung were recently taken to court by the ACCC over their water resistant phones and deserve to be taken to court again:

    https://www.abc.net.au/news/2022-06-23/samsung-fined-14-mill…

    I haven't reported any other company to the ACCC in my life. No other company behaves like Samsung.

    If it was a credit card, Ippepper is right, this is basically the sort of situation charge-backs were made for.

  • You never got the tv, charge back asap.

  • Samsung is stuffed atm.. so many people not getting items/refunds

Login or Join to leave a comment