Having Issues with Integrated Laptop GPU

figarow on 24/06/2022 - 20:48
Last edited 26/06/2022 - 17:07

I recently purchased a Dell Latitude E7440 which has the Intel HD 4400 GPU. I Installed BF2 and noticed very low frame rates (20fps) at lowest settings and resolution. I have another Dell laptop here with the HD 4400 and it runs BF2 at native resolution and high settings at 50-60fps.

So I installed Geekbench and got a OpenCL Score of 574. In the Geekbench browser I searched for 'Dell Latitude E7440' and found the OpenCL scores are in the 2-3k range.

The dell support assist tool says I have the latest video card driver. Anyone know what I can do to get it running properly?

Edit; Fixed!!

Cheers to ChrispyCrispy for pointing me to the reddit sub and for the great help of BlackwoodBear79.
https://www.reddit.com/r/lowendgaming/comments/vk5p1y/underp…

The issue was CPU throttling and the fix was very unusual, remove one single screw lol. See here for more:
https://www.dell.com/community/Latitude/CPU-Core-Speed-stuck…

Computing Computer Laptop

Comments

  • MS Paint on 24/06/2022 - 21:38
    +1

    Intel HD 4400 is not meant for gaming at all, It is a integrated graphics processor and does not have a dedicated memory. You can definitely run old games released up to 2013 on it, but it fails when it comes to newer ones, it is just too weak.

    • figarow on 24/06/2022 - 22:05
      +2

      The game was released in 2005. That GPU has no problems with it.

  • aoeueoa on 24/06/2022 - 21:47

    Download some temperature logging apps and check the temps when you're gaming. It might be throttling.

    • figarow on 24/06/2022 - 22:06

      It happens from the moment that game starts.

      • dcep on 24/06/2022 - 22:22

        enough ram ?

        • figarow on 24/06/2022 - 23:55
          +1

          Yeah 8GB dual channel.

  • scrimshaw on 25/06/2022 - 00:21
    +4

    Are you using a power-saving power plan? https://www.howtogeek.com/240840/should-you-use-the-balanced…

    Try setting to High Performance and see how it goes.

    Intel GPU performance is also sensitive to memory speeds, so double check that your RAM is running at 1600mhz (assuming it's DDR3)

    • figarow on 25/06/2022 - 11:00
      +1

      I was playing around with that yesterday. Just checked again and it's set to performance both in the 3d settings and also in power settings / plugged in and on battery.
      CPU-Z states the ram is running in dual channel and at 1600mhz. Thanks for the tip, I'm really stumped on this. Again I would just assume that a HD 4400 would not be able to run BF2, but the fact that I have another latitude here with the same specs running BF2 perfectly tells me there is something wrong. Also the OpenCL Score.

  • TheBird on 25/06/2022 - 09:06
    +1

    Not super useful but yeah, it's an old game. You're probably missing some requirement forcing it to use an alternate rendering method for graphics…. or there may be some hardware fault. or some hardware setting that needs to be set.

    It's a gutless video card but it's also a gutless, old video game.

    • figarow on 25/06/2022 - 11:02

      Yes but this doesn't explain the benchmark. I'm thinking it must be either a faulty chip or some software issue.

  • CodeXD on 25/06/2022 - 11:04

    Are they both running the same OS?

    Are you sure your 'other' dell latitude does not have dedicated gfx card? You can check in device manager 'display adapter'

    You can also check it from start -> dxdiag

  • figarow on 25/06/2022 - 11:10

    100%. Both running Win10.
    Dell Latitude E7440 i5-4310u, 8GB, 128GB SSD, Intel HD 4400
    VS
    Dell Latitude E5540 i5-4310u, 8GB, 128GB SSD, Intel HD 4400

    I used system information to confirm both are HD 4400.
    HD 4400 found in the Intel HD Graphics Control Panel 'Information Center' of both machines.

    Another point, not sure how relevant. Both machines are fresh installs of the same OS.
    Yet the 'faulty' one is generally slower in response time, the other one feels snappy and this one a bit laggy.
    Opening folders and navigating the start menu there is a noticeable delay.

  • CrispyChrispy on 25/06/2022 - 12:46
    +1

    If you haven't yet already, ask around r/lowendgaming, possibly r/lowspecgamer and you may get a suitable answer there. Also r/pcgaming.

    • figarow on 25/06/2022 - 12:54
      +1

      Cheers will do

  • figarow on 26/06/2022 - 17:08
    +1

    FIXED!!! wow happy :) See edited post.

    • lachhelix on 26/06/2022 - 17:38
      +1

      Haha wtf how very strange!

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