I had a message from Cash Back saying Big W is only online but I am sure it says in store and online.
This is the email:
*Thank you for reaching out to us regarding your BIG W transaction.
I have received a copies of your receipt for your BIG W transaction. Please be advised that BIG W only offer cashback for online transactions, any In-store transactions will not be eligible for cashback.
If you purchase this items through online, kindly send a full copy of your email order confirmation and invoice with order date, order number and payment information from BIG W.
You may review store special terms here.
Your assistance is greatly appreciated. Hope you're having a great day.*
Where?
Are you talking shopback or cashrewards?
If cashrewards have you linked a card?
If shopback did you make the purchase in Sydney?