Soundbar - Wireless Subwoofer Keeps Disconnecting Randomly

• 

  solidussnake on 14/06/2022 - 20:46

  +1

  How far away is the sub, move it closer ?

  Try playing music via Bluetooth from your phone if it keeps doing that the soundbar is faulty

  • 

    Skullytor on 14/06/2022 - 20:47

    Thank you kindly for your reply. Yes, it has done it via blue-tooth music too.
    The bar had a faulty mainboard when it arrive - Sony has repaired it and replace.
    I didn't have it long enough before the mainboard broke to test it properly.

    I'm reading a lot about wifi interference. So wouldn't mind working on it to see if its 'user error' on my part and I need to adjust something.
    I googled 'wifi interference - soundbar' and a lot comes up. But not many fixes. I'm hoping there is a wiz here who has some ideas.
    https://diysmartthings.com/soundbars-interfere-with-wifi/

    Does anyone know how to figure out what wifi channel the sub/bar connection uses? I can't find it in the manual, just frequency.

• 

  solidussnake on 14/06/2022 - 20:50

  Put the sub right beside the sound bar to avoid any interference if it keeps doing it there's not much you can do unless it's under warranty

  • 

    Skullytor on 14/06/2022 - 20:52

    Thank you - it is right next to it. Also close by is the TV (obviously :-D) a wifi router, a small LAN switch and power boards.
    I will give the warranty a try as a last resort - thank you. Sony has been terrible from buying to support so far for this sound bar. I couldn't even use it until 3 months after I paid for it.

    If I didn't get it for about half-price - I'd have done more research and got one with a wired subwoofer.

    • 

      solidussnake on 14/06/2022 - 21:03

      Ok so you've pretty much eliminated the only thing you can really troubleshoot, I've sold them at JB when they first came to market and I'd push for a full refund as there's nothing else you can really to do fix them, everyone lately has been saying that about Sony especially their TVs.

      It's a long shot but if you could somehow factory reset it and repair the sub it could fix it but I think it's the board in the soundbar

      Or turn off all devices on 2.4ghz and then see if it drops off

      • 

        Skullytor on 14/06/2022 - 21:19

        Wow. That's a shame.

        If I turn off my 2.4 signal it will mean quite a few of my devices will not connect. I'll try to adjust the channel first and the signal strength etc. I take your point that I may need to switch it off to test.

        Sony used to be a source of excellence- what happened?

• 

  daft009 on 15/06/2022 - 04:46

  Some Sony sound bars can take the sub over a wired connection, double check yours.

  My Sony has a wireless sub but can also be cabled with jacks that are hidden under a sticker on the back

  • 

    Skullytor on 15/06/2022 - 13:23

    Na, I'm afraid the HT-G700 is wifi only.

    I made some of the adjustmentx I mentioned. Last night - no drop outs after watching TV and listening to music for a few hours.

    • factory reset the unit
    • move wifi router off the sub (but its still very close)
    • changed 2.4ghz wifi frequency channel (randomly) to another number
    • made sure the sub/bar's power cables are not touching other cables
    • move another unnecessary electronic device away from it.
• 

  Skullytor on 23/06/2022 - 00:54

  +1

  I think I've solved it. Here is what I did:

  -moved the router off the top of the sub. Still very close by
  -changed the 2.4ghz Wi-Fi channel to a higher random number
  -made sure the sub and sound bars power cords are not tangled with other cables

  No drop outs a week later