Webjet Gift Card - Not Allowing Me to Check out

SanAndreas23 on 31/05/2022 - 17:06
Last edited 31/05/2022 - 18:16 by 1 other user

Hi Guys,

Sorry if this is not written out correctly, and not detailed enough as I am writing this quite frustrated.

Long story short, I purchased $1100 of WebJet vouchers through PayPal and Cashrewards and when going to check out, although the total balance is $0 its telling me that my payment was declined…

It is literally impossible to contact support without an actual booking and now im stuck with $1146 of webjet vouchers (and the whole booking through webjet with GCs was a mistake to begin with).

Would anyone have any guidance on what I should do?

Cheers!

Related Stores

Webjet

• 

  MS Paint on 31/05/2022 - 17:14

  +1

  I purchased $1100 of WebJet vouchers

  From where?

  Please say Gumtree®

  • 

    SanAndreas23 on 31/05/2022 - 17:22

    I got them from PayPal and the balance of the cards appears correctly when I check out. Not second hand ones lol.

• 

  mbck on 31/05/2022 - 17:21

  Here we go again

  • 

    AndyC1 on 31/05/2022 - 17:26

    Got the pop corn yet?

• 

  spackbace on 31/05/2022 - 17:25

  +3

  Do something to bring the balance to $1+ so you're not just paying with gift cards?

  • 

    sjj89 on 31/05/2022 - 17:52

    This.
    Their system is probably not built for gift cards covering the total value

  • 

    SanAndreas23 on 01/06/2022 - 10:30

    Thanks, I actually tried to do this before I purchased the 2nd GC but it was still saying declined, that's why I thought Id get a 2nd GC that covers the whole cost. I'm assuming its the whole 72 hour thing.

• 

  freefall101 on 31/05/2022 - 17:26

  +2

  Ping them on the socials. Usually the way to get through to companies who don't want negative press.

• 

  steven6 on 31/05/2022 - 17:26

  +1

  Poppin Microwave Popcorn 400g $2.77

• 

  jakka on 31/05/2022 - 17:35

  +1

  Is it more than 72hrs since you purchased them?

  Their website indicates e-gift cards take 72hrs to activate.
  https://www.webjet.com.au/about/giftcards/

  • 

    SanAndreas23 on 01/06/2022 - 10:31

    Yeah I did see this after I bought them,I guess that applies to all GC retailers as well?

• 

  capslock on 31/05/2022 - 18:03

  Use a different browser?

• 

  SanAndreas23 on 01/06/2022 - 10:36

  Its also weird because surely other people would have reported this somewhere? I cant get any hits on Google for anyone having the same experience.

• 

  jsb on 01/06/2022 - 14:17

  +1

  It seems 72 hours issue.
  I have previously bought and used several thousands of vouchers. Sometimes used partial payment and sometimes I have fully paid via vouchers. There has never been an issue with bookings. Either it's a new bug in webjet or its just 72 hours issue.

• 

  SanAndreas23 on 02/06/2022 - 16:11

  +1

  So I contact support and they said both cards are OK and that it mut be the 72 hours thing (they're all completely 110% fkn clueless), they literally asked for my redemption code and I hesitated initially but ended up giving it to them as it was the official support channel (stupid I know, but I had to know wtf is going on).
  I also found this information on the PayPal website which is very misleading and worries me: 3.Gift Cards purchased at www.webjet.com.au will take 72 hours to activate, and will not be redeemable for 72 hours after purchase. Webjet Digital eGift Cards purchased via other channels are activated immediately.
  Clearly the above is untrue. Anyway if anyone sees this please dont do this to yourself.
  edit: still not working 2.12pm GMT+8 WA

• 

  SanAndreas23 on 10/06/2022 - 13:33

  Update: Managed to check out after 72 hours to the second. And they had to confirm manually after 48 hours, and it is now confirmed. Happy ending? Stuff you WebJet.