Myer returns policy - credit card statement as proof of purchase?

LBruvMeister on 31/05/2022 - 12:56
Last edited 31/05/2022 - 15:20

Hi all

I purchased an item in-store at Myer two weeks ago (Rodd and Gunn Sweater at $179 - first and last item from them).

I needed something quickly for a more casual interview as I don't live in town.

Well I didn't take the receipt and didn't use a MyerOne card so I have no proof of purchase.

The zip got stuck, pulled too hard and is now ripped off.

Will Myer accept a credit card transaction as proof of purchase for returns/exchange? I didn't purchase any other items.

It doesn't look like my Qantas Premier Credit Card has any purchase insurance.

Cheers all

EDIT: Tried to keep it short and simple but more context below. I'll ask when I'm back. If not I'll find someone to repair it.

Sorry guys more context - I tried calling the number and the automated response said go into the store which isn't possible as I'm out bush.

The zip was stuck after I had used it three times already - I just want it fixed or replaced.

I should've waited until I could take it back as opposed to trying to pull it, but it's a $179 sweater so I expected it to be more robust.

I usually buy online and mostly from Uniqlo which has never let me down.

Fashion & Apparel

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Comments

  • Hybroid on 31/05/2022 - 13:03
    +1

    Call Myer customer service and ask them? Seems odd you're returning a product you damaged yourself though.

  • spackbace on 31/05/2022 - 13:04
    +10

    I needed something quickly for a more casual interview as I don't live in town.

    Nice, used it for the one time, broke it because you were impatient, then want to get the full amount refunded.

    And ppl wonder why we pay so much for shit in this country

    • [Deactivated] on 31/05/2022 - 13:43
      +4

      at the rates we are paying, it shouldn't be weak enough that it can get ripped that easily.

      • spackbace on 31/05/2022 - 13:53
        -2

        Assuming it wasn't done on purpose to chase a refund…

        • [Deactivated] on 31/05/2022 - 14:13
          +1

          of course, although knowing myer and what they charge for the quality that they sell, i don't doubt his story.

          • spackbace on 31/05/2022 - 14:19
            -1

            @[Deactivated]: Doesn't even look good imo lol

            • BruvMeister on 31/05/2022 - 15:09
              +1

              @spackbace: Sorry guys more context - I tried calling the number and the automated response said go into the store which isn't possible as I'm out bush.

              The zip was stuck after I had used it three times already - I just want it fixed or replaced.

              I should've waited until I could take it back as opposed to trying to pull it, but it's a $179 sweater so I expected it to be more robust.

              I usually buy online and mostly from Uniqlo which has never let me down.

              • bdl on 31/05/2022 - 15:19
                -1

                @BruvMeister: Maybe call a store directly and ask options? They may not be able to provide full refund since you don't have purchase receipt, but can offer store credit instead?

  • MS Paint on 31/05/2022 - 13:08
    +5

    The zip got stuck, pulled too hard and is now ripped off.

    Get it fixed at one of those "you tear it we repair it" places then continue to enjoy your new sweater.

    • bdl on 31/05/2022 - 13:14
      +3

      Get it fixed at one of those "you tear it we repair it" places then continue to enjoy your new sweater.

      Didn't get job, can't afford repair :)

  • happydude on 31/05/2022 - 13:21
    +1

    The zip got stuck, pulled too hard and is now ripped off.

    Will Myer accept a credit card transaction as proof of purchase for returns/exchange? I didn't purchase any other items.

    If you are saying it was defective then you need 'proof of purchase'. This does not need to be a receipt.

    https://www.accc.gov.au/consumers/prices-surcharges-receipts…

    • Scope on 31/05/2022 - 15:05

      How is he going to prove product purchase though? A credit card statement is not itemised. It shows the transaction total and proves that you made a purchase at the store that may or may not have the item in question

      • kerfuffle on 31/05/2022 - 15:16
        +1

        They can look it up in their system if he remembers what store, what card and what date he purchased it on.

        Source: similar system at David Jones, so I assume that can be done at Myer as well.

      • happydude on 31/05/2022 - 15:58

        The Australian Consumer Law does not describe what sufficient proof of purchase is. Sometimes you may need to provide more than one of these things to support your claim. However, as long as you can reasonably demonstrate that you purchased an item, a business may be breaking the law if it denies your right to a refund, repair or replacement for an item that fails to meet a consumer guarantee.

        If it was to be taken to a court or tribunal then they would need to be sure to the 'balance of probabilities' that OP bought the product there.

        Just need to put 2 and 2 together. If the good would have been that price at that time and was available at that store then it's would be more likely than not that OP bought it there. It doesn't have to be 100% completely definitive.

  • Typical16-bitEnjoyer on 31/05/2022 - 13:48

    casual sweater
    ..
    $179

  • Crow K on 31/05/2022 - 13:48

    You should have used a BNPL service (that's not afterpay).

    Not that it would have made the paper trail any easier but you would have had more experience with zip

    • bdl on 31/05/2022 - 15:19
      +1

      Considering the damage that OP caused to zip, imagine what he/she could do to zippay :P

  • pharkurnell on 31/05/2022 - 13:53

    What did they say when you asked them?

  • garetz on 31/05/2022 - 14:46
    +2

    Pretty sure they will not allow the return of an item damaged in your care, i very much doubt they will take responsibility for your own actions. You broke it you bought it doesn't just apply to in store, it applies to after purchases too.

  • angelique008 on 31/05/2022 - 15:48

    Credit card statement is enough proof of purchase and they can track down transaction. From experience with stores like target or office works. Just let them know the zip is defective.

  • rektrading on 31/05/2022 - 16:01

    They don't make zippers like they used to.

  • Drpepper666 on 03/06/2022 - 16:14

    Should have used Zip pay

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