Returning online purchase - DickSmith screw up

Jimpower on 15/05/2012 - 14:09

So, I bought Diabo 3 from their online store couple days ago and had it cancelled this morning (through phone) because it was still at "being processed" and the actual stores have them for the same price.

Apparently, the person I talked to didn't put through my request properly (it was still on queue of somethin) and the item has been dispatched. Another rep told me that I could get a full refund if I brought it to any store, has this happened to anyone before?

I'm not sure that I could take their words for granted and reluctant to spend half an hour of traveling time to DS store just to be given store credit or something.

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Comments

  • rasun81 on 15/05/2012 - 15:29
    +1

    yes, you could return the item to any DSE for full refund as change of mind (with in 2 weeks i think since invoice )

  • toomuchdogfur on 15/05/2012 - 16:09

    Well last time I got something too late I called up DSE head office and expressed my dissatisfaction - they gave me the option of having it picked up from my place or bringing it to a DSE for a refund.

    If your game box is sealed and you bring both the online order receipt and the store receipt for both copies of the game, you should be able to argue your case for a refund - if you have trouble, just call head office!

  • Jimpower on 15/05/2012 - 20:09

    Thanks guys, will wait til I receive it and see how it goes.

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