iPad Bought on eBay Brand New but Not Aussie Model

ultraviolet on 20/05/2022 - 11:47

Hi,

Looking for advice about iPad bought from eBay. The device looked new and was shipped with a power adapter. That raised my supicous mind. Checked that the device is not activated yet - so it has not been used. But Apple support on the phone told me that the warranty already started more than 6 months ago and warranty is not covered in Australia.

Anyone has similar experience and I am looking for some advice. To make it worse the seller description said it came with tax invoice and I did not see one. Seller does not respond to any message so far.

I doubt if returning it is the best choice as the return address is PO Box.

Thanks.

Computing Apple Tablet

Comments

  • spackbace on 20/05/2022 - 12:06
    +1

    Have a link to the listing or the seller?

    How was it sold? New/Used/Refurbished?

    • ultraviolet on 21/05/2022 - 13:48

      It said new in eBay description. Yes. Package is new and the iPad is brand new and I am happy with it. The only issue is that the model number is slightly different and entering the serial number showed that it is not activated with valid serial number.

      Today I got reply saying that they provide 3rd party seller 12 months warranty while description on eBay seller said 12 months manufacturer warranty. Well I think I need to bite the bullet and hope that it will be doing fine with this grey import.

  • Jimothy Wongingtons on 20/05/2022 - 12:06

    Did they make claims it was brand new and authentic apple Australian stock?

    Gotta be careful of wording. Some grey sellers say Australian stock (as in , it’s located in some dirty backyard drop shopping dungeon in Australia, but stock is grey stock)

    I also hope you paid using PayPal.

    • ultraviolet on 21/05/2022 - 13:48

      It said new in eBay description. Yes. Package is new and the iPad is brand new and I am happy with it. The only issue is that the model number is slightly different and entering the serial number showed that it is not activated with valid serial number.

      Today I got reply saying that they provide 3rd party seller 12 months warranty while description on eBay seller said 12 months manufacturer warranty. Well I think I need to bite the bullet and hope that it will be doing fine with this grey import.

      Good advice of using PayPal. Thanks.

  • MS Paint on 20/05/2022 - 12:13

    I thought this topic and associated warning was completed years ago. Yet here we are.

  • lint on 20/05/2022 - 12:35
    +2

    Better off buying locally with discounted Apple or local retail chain store gift cards, etc.

    • freefall101 on 20/05/2022 - 13:28

      I'm waiting for the response of "I didn't want to pay that much so I went with a deal I found on ebay" that probably had 50 red flags.

      • Jimothy Wongingtons on 20/05/2022 - 14:30

        50 red flags and 1 green light (price) is enough for most people it seems

  • Jimothy Wongingtons on 20/05/2022 - 12:55

    Come on OP, don’t leave us hanging mate.

    • andresampras on 20/05/2022 - 15:14
      +1

      He'll be back once he's hit 'Purchase' on the Brand New iPhone from the same seller.

    • ultraviolet on 21/05/2022 - 13:49

      Sorry. Reply above.

  • AndyC1 on 20/05/2022 - 13:07

    Did it say OZ local stock or OZ warranty?

    • ultraviolet on 21/05/2022 - 13:49

      Today I got reply saying that they provide 3rd party seller 12 months warranty while description on eBay seller said 12 months manufacturer warranty. Well I think I need to bite the bullet and hope that it will be doing fine with this grey import.

      • AndyC1 on 21/05/2022 - 15:17

        Grey import === NO OZ warranty by Apple in OZ.

  • radicalvin on 20/05/2022 - 14:32

    Isn't Apple warranty, global?

    • AndyC1 on 21/05/2022 - 15:17

      No.

  • Some Human on 20/05/2022 - 20:54
    +4

    Seller does not respond to any message so far.

    Neither did the OP

    • MS Paint on 20/05/2022 - 23:42
      +1

      OzPost&Ghost

      • ultraviolet on 21/05/2022 - 13:50
        +1

        Here you are MS Paint.

        • MS Paint on 21/05/2022 - 13:51

          Welcome back

  • ultraviolet on 21/05/2022 - 23:47

    Now I am confused. The model obviously is a US model MK2K3LL/A.

    I decided to activate it and later found out that the service coverage said that it is under repairs coverage.

    On Apple website it said for my serial number:

    Repairs and Service Coverage: Active
    Your product is covered for eligible hardware repairs and service under Apple’s Limited Warranty.
    Estimated Expiration Date: May 18, 2023
    Our goods come with guarantees that can’t be excluded under Australian Consumer Law.

    I guess if a US iPad is activated in Australia it is treated as under Australian warranty. It is all good based on this. Just to share some updates.

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