Warranty on A GPU Replacement from PCCG

whatthecrappin on 14/05/2022 - 14:46
Last edited 14/05/2022 - 14:52 by 1 other user

The warranty on a Gigabyte warranty has 4 years

The original GPU was purchased 8 June 2017 from PC Case Gear
It was then RMA 25/10/2019 (no Display and replaced)

I'm finding now that some games aren't working unless I put it in Debug mode (which I believe slows the manufacture clock to stock Nvidia GPU)

I thought it was maybe drivers or my PC so I just lived with it, but now in a completely new build (nothing carried over except for the GPU) and its got the same issue

I did see other posts but from https://www.theguardian.com/money/2002/oct/18/consumernews.c… it appears we need to distinguish between warranty and guarantee?

ie A guarantee is a promise to make good problems that arise with goods and services in a set time limit, usually 12 months.

No matter how many repairs or replacements you receive in relation to an original product, that time limit still stands - so the replacement product would only be under guarantee for whatever time period was still remaining from the original guarantee.

Apparently a warranty is different. Note I actually have a certificate from Aorus care stating - your registered product is not covered by Aorus care extended warranty

Has anyone been successful in getting an RMA based on the replaced item? Or should I just cut my losses given its 5 years on the original (but under 3 years on the replacement?)

TLDR - does the 4 year warranty (not guarantee) start and end from the original purchase, or does the replacement card start the clock again?

Computing Computer Component Video Card

Related Stores

PC Case Gear
PC Case Gear

Comments

  • oscargamer on 14/05/2022 - 15:04
    +7

    Your original purchase warranty of 4 years is the complete warranty for that item. It does not restart if the item is replaced under warranty.

  • Tech5 on 14/05/2022 - 15:14

    4 years from the first purchase date. They are warranting that you are receiving an item that will last you at least 4 years.

  • freefall101 on 14/05/2022 - 15:47

    Aorus warranty clearly states 4 years from the point of purchase.

    I don't think that article you linked relates to Australia, it's probably the UK. Guardian Australia didn't exist in 2002.

  • whatthecrappin on 15/05/2022 - 20:59

    thanks all, guess I was being super hopeful LOL. at least I've got a working card, just have to hold until EOY for the 4080 series (heres hoping theres actually stock)

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