Unable to make calls from Kogan MVNO network

samuellim18 on 11/05/2022 - 11:27

Hi all,

So I had ported to Leabara and was unable to make calls (able to receive calls and data works). Ported over to Boost ($5 promo for a month) and had totally no issues. Thought I'd then try Kogan (also on Voda) and have the same issue where i am unable to make calls but able to receive calls and mobile data works. I had used Kogan multiple times over the past 3 years on 2 phones and did not have any issues. Does anybody know what is the issue or a potential fix?

Note: Taked to Lebara and they insisted it was a network issue which was not the case, as maintenance was already completed but I still was not able to make phone calls. Checked network outage in my area and no issues as well, and have 5 bars 4g. Any help would be great as Kogan mobile is frustrating to deal with.

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Comments

  • CodeXD on 11/05/2022 - 11:33

    What phone are you using?

    Can the sim card make outgoing calls on another phone?

    Have you configured APN on your phone for kogan?
    https://help.koganmobile.com.au/hc/en-au/articles/206229188-…

    • samuellim18 on 11/05/2022 - 11:46

      Unfortunately I do not have another phone to make calls from. Will have a look at APN configuration. I am using Xiaomi 9T Pro. Had no issues with Kogan/Voda in Jan/Feb. Issue started in end of March/April

      Edit: Is APN only for internet/MMS? I do not have issue with those, only making calls

  • hikaru78 on 11/05/2022 - 11:41

    sounds like an issue on the voda end with your port.

  • bk1973 on 11/05/2022 - 11:43

    I have had this issue twice with Lebara on my iPhone 12. In both cases, I was in the same location about 2km from home. I ended up having to restart my phone and then it worked fine. I can't help but think it's a Vodafone and/or iPhone issue. I'll look into the APN configuration for Lebara.

    • samuellim18 on 11/05/2022 - 11:48

      That's lucky. I have the same issue even after restarting and at home/work/anywhere else

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