Hi, I bought as set of 4 tyres from Jax Auto.
I rarely drive because I am WFH. Last week, I got a puncture due to a nail. I went to Kmart Car care and they said I have to replace the tyre because the nail went through the tyre on the side.
Is there a warranty on tyres? Kmart said that if they had replaced all 4 tyres, they would have provided me a new one.
Thanks
Different companies different aftercare…
As already mentioned, warranties usually only cover manufacturing defects.
You would be hard pressed to find any company that would cover accidental damage under warranty.
(Kmart/mycar usually would give you a free puncture repair if it wasn’t through the sidewall, i doubt they would give you a free tyre though)
Wow
The entitled get more demanding every day it would seem.
My last 2 tyre suppliers offered a service plan for this type of thing, but it was a fee ON TOP of the tyre price. It was however, a nominal fee. I think the last time it was $12.50/tyre. Considering a puncture repair for repairable punctures is already around the $35-45, I'm already ahead with just one patch job.
I keep one of these in emergency kit . Used it before on a road trip and was enough to get me to the closest town for the night (Coffs harbour). At the time I’m sure it was closer to $15 though on sale.
https://www.supercheapauto.com.au/p/sca-sca-8-piece-tyre-rep…
These kits are not legal for road registered vehicles without taking the tyre off for internal inspection first. They also do not work on sidewalls.
These kits are not legal for road registered vehicles
Got a link to the respective road rule or law that would support this?
@SBOB: I had it in QLD and NT RWC Automotive Standards awhile back, but I do not have a copy now. If you find it, and if the Rule has changed, please let me know.
I didn’t say **** about **** about sidewalls. What the user does with the kit is up to them. You better also report every reviewer on SCA website as I bet nearly none of them did a remove and inspect.
@Jimothy Wongingtons: Settle petal.
As for 'every reviewer…..' we are not talking about any one else in particular.
I just gave some advise that I was taught during 40 years of tyre, automotive and RWC repairs. Not all tyre store staff, mechanics or RWC guys know nor follow every industry rule, and I do not state I know them all either.
Your poor attitude is not warranted.
Mine past roadworthy with a plug in the running face!
@payless69: Yep. I have had tyres do another 40,000kms with plugs in them. But they are only advertised as temp repairs as there is no guarantee.
Warranty? For a puncture? Maybe if the manufacturer made it with a nail in the sidewall.
“I bought a new car because my old one was worn out. A week later I ran into a tree, is this covered under warranty?”
But I bought the optional paint protection……clearly it didn't work as the tree was able to bypass this protection and damaged the paint and car beneath.
Warranty claim for sure.
I'll never forget the customer who legitimately thought the warranty covered their panel damage..
Kmart said that if they had replaced all 4 tyres, they would have provided me a new one.
Talk is cheap.
Next time please buy your tyres from Kmart, stick a nail through the side walls and report back.
They honoured it for me a few years back ;)
Fair enough. How much are Kmart tyres compared to tyres from other retailers? That is, are you paying for this "insurance" with a bit extra?
Not the cheapest, but not the most expensive either!
They usually recommend a Continental brand, probably has a better markup / less competition though
They offer a plan. Just seen a customer collecting a car there that had a nail damage. No charge to customer!
See my comment below.
Just get a bicycle tyre repair kit mate, $2, she'll be right.
For those expressing surprise above
From Kmart/Mycar site
If your tyre is damaged beyond repair by a road hazard** in the first 12 months, we’ll replace it free of charge.
Offer only applies to tyres sold by us that are in the Tyre Care Plan Range.
Replacement tyres must be from the Tyre Care Plan Range, of equivalent mycar RRP value at time of sale and meet the vehicle manufacturer’s requirements, or you may pay the difference to purchase a more expensive tyre.
Only the original tyres purchased are covered and not tyres already provided as a replacement.
The tyre must be returned within 12 months of the date of purchase.
Tyres must not show signs of damage or abuse* (other than road hazard damage**).
Offer is transferable to a new owner of the vehicle, provided the registration number of the vehicle is not changed.
Offer does not apply to wholesale customers.
For those expressing surprise above
I don't think people are expressing surprise that Kmart has this warranty, some tyre manufacturers offer the same thing.
Surprise is being expressed over op expecting Kmart's policy be applied to the tyres he purchased from Jax tyres, who are not Kmart.
Well yes thats one interpretation, and without knowing fully what everyone is thinking it might be the case. Although I cant see in the OPs comments that they were saying that Kmart's policy applies to the tyres they purchased from Jax. To me it sounds more likely they were wondering if Jax provided the same features. Which isnt on their website (so very unlikely).
But of course words can generate different means to each of us. Just ask the pollies.
Thats why I didnt deride those above, just explaining.
And specifically there was this comment
(Kmart/mycar usually would give you a free puncture repair if it wasn’t through the sidewall, i doubt they would give you a free tyre though)
Maybe I could have used the words expressing "doubt", rather than "surprise", if that would make you happier.
if that would make you happier.
There's not much that could possibly make me any happier than I already am.
A nail in the sidewall isn't something that happens often. You might have a crazy neighbour
You should go around your neighbourhood and ask every tradie if this is their nail? When you find the guy that owns up, tell him he owes you a new tire and demand payment on the spot.
I had a flat tyre that resulted from a nail left on my own drive by a tradesperson doing work for me. By the time I noticed the flat - I only did because I drove past a brick wall that reflected the sound back - the tyre was destroyed because it a rear tyre on a front wheel drive car.
the tyre was destroyed because it a rear tyre on a front wheel drive car.
That hasn’t got much to do with it. It’s all about it deflating, which can happen on any wheel. You tend to notice it quicker on the front though as the steering feels funny.
If you bought the tyres in the past 90 days on a credit card, then your tyres are covered by purchase protection insurance by the credit card. So get the new tyre then lodge the claim through your credit card.
Used cash? Not much you can do.
Op, warranty is only for manufacturing defect. Any additional you paid for with your particular retailer. There are no free lunches, so you can be charged a higher price or given a slightly crappier product and anything in between. If you didn't pay for this additional insurance with another retailer (explicitly or implicitly), then don't expect coverage.
Hopefully you won't have to post another question in future along the lines of: I went to a massage parlour on Friday. The next day I went to another one and they said they would have also given me a good time. Should I get a refund from the first?
So the first massage wasn't good? Then should have asked for a refund if the message person is not qualified. Thought there a Tafe course for this.
Correct that sidewall damage cannot be repaired and must be replaced for safety.
There is a warranty on tyres but that protects against manufacturing defects, not accidental nail damage.
Some shops might offer a package with accidental damage protection if you buy four or spend X amount.
Nothing stopping you asking Jax Auto but most likely will need to buy a new one.