Hi does JB HI FI refund shipping on Faulty products?
Does JB Hi-Fi Refund Shipping on Faulty Products?
[Deactivated] on 05/05/2022 - 17:43
Last edited 05/05/2022 - 17:45
Last edited 05/05/2022 - 17:45
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Oooh! Let me guess! Let me guess!
I bet it's "no."
I have emailed support. Waiting for a reply.
A 'phone call gets an instant answer.
Good. Disregard my below comment. ;)
Why are some people such assholes on this forum?
Like grow up. They are asking a question. Thats what this forum is for, at least it's not political related.
They are asking a question
That could have been answered, correctly, in about 30 seconds, by simply picking up the phone and calling them.
Besides the 30 minute wait time.
Millenials don't like to make calls, just texts. Maybe companies need to have live online support to cater for the younger folks. I guess in the interim, ozb forums will fill the gap.
Or, they can just learn to call? It's not very hard.
So? Nearly everything asked can be solved by googling lol.
No, things that are opinion or that have nuance generally can't be easily googled. This question is extremely straight forward JB hi-fi policy, and they can answer it correctly with one phone call.
Nah sorry, my phone is only for apps, social influencing, texting, watching videos, taking photos of the food I am going to eat etc /s
And that is a reason for being an arsehole?
Is that what I said? The point was that it's not actually being an (profanity), it's telling people the most efficient way of getting a correct answer to the question.
As we can see, we have people saying they will pay for it, and people saying they won't. Completely pointless.
@brendanm: My apologies. I missed that you were specifically addressing 'They are asking a question'.
Why are some people such assholes on this forum?
Idk about everyone else but for me it’s mainly because the gulag that is Whirlpool forums has turned me into a jaded internet troll.
Scarred from the sh*tshow of SlavOz, Downero etc posts
I didn't say all users, just some people:)
Do you like cold seafood?
My daughter works at JB. I've sent her a text.
However, If the item has shipped etc, I don't think any retailer does, unless you contact the store and speak to one of the managers to override, or they may apply the discount to something else (if they have room to move etc).What was the item BTW?
The product is a Refurbished Fetch Mighty. The product is only available for delivery.
Bugger - I've just ordered one of those…
Do they return phones less than week old if opened ? Box ok and all bits there. Not a change of mind, it’s gets very warm and misses calls not suitable but I worry they will send of or make me show them… . I don’t want a replacement just refund. Can you ask daughter best way to get refund if it’s been open? I hate dealing with store managers. Was ordered online can I send back post Thanks.
They don’t
I ordered a printer online, shipped, it was faulty, JB organised the return PU and refunded the cost and shipping.
I ordered some wireless earbuds online. One was faulty. JB refunded the item amount only, not the shipping. If it was a change of mind return then I could understand not being refunded shipping but I thought I would have been refunded the total amount I paid. Also as JB sent the item via toll and I was posting back via Auspost (which wouldn't accept the toll satchel) so I had to buy a satchel to post the faulty buds back.
Under Australian law JB HiFi is required to pay for the cost of returning the goods if there is a fault
From : https://www.accc.gov.au/consumers/consumer-rights-guarantees…
"Returning the product
You are entitled to return a product if you believe that there is a problem. You are generally responsible for returning the product if it can be posted or easily returned. You are entitled to recover reasonable postage or transportation costs from the business if the product is confirmed to have a problem, so keep your receipts.When a product is too large, too heavy or too difficult to remove, the business is responsible for paying the shipping costs or collecting the product within a reasonable time of being notified of the problem. Examples include:
a wide screen TV
a bed
an extension ladder stuck in the extended position
a product that has been subsequently installed, like a stove or a dishwasher.
You do not have to return products in the original packaging in order to get a refund.If the product is found not to have a problem, you may be required to pay the transport or inspection costs. An estimate of these costs should be provided to you before the product is collected, and the costs must not be inflated in an attempt to deter you from pursuing your claims."
I'm glad you mentioned the ACCC. From memory I thought this was covered under the ACL.
As the very first response states - Did you call your local store?
What is wrong with that. It is logical. It should have been the very first thing to do rather than getting on a forum asking strangers.
Now you have one "stranger" abusing other users calling everyone A$$holes.I thought someone knew the answer. My local store is always busy. I have no control of other people. I thought that on this forum I could ask questions.
Did you call your local store and ask?