NBN has been "To Be Confirmed" for 10 days now...

Lexar ANZ Chris on 02/05/2022 - 18:42

I'm with Telstra NBN

I can't post screen shot, so here is the information on my address on outages.telstra.com.au

Your service is interrupted

Home internet
You may not be able to connect to the internet or make calls from your landline during this time.

What happened?
Confirmed Network issue. We're working to get service restored as early as possible.

Outage confirmed
11:54 AM on Fri 22 Apr 2022 AEST

Service to be restored
To Be Confirmed

I'm paying quite some money here and all I get is a 10 days long TBC…
this is a bit outrageous

Internet Broadband nbn

Related Stores

Telstra
Telstra

Comments

  • Hybroid on 02/05/2022 - 18:44
    +5

    Speak to your provider about compensation for downtime. They usually give you credit for the next bill.

    • Lexar ANZ Chris on 02/05/2022 - 18:48
      +1

      I will, but if you ever call Telstra you know, it will take me 2 hours before I can get into the line with a human being

      • [Deactivated] on 02/05/2022 - 19:00
        +1

        Call the complaint phone # - not a long wait and you get to speak with a human that is also in Oz

        Search forums here for previous posts in relation to Telstra issues & tips to resolve them

      • PissLUR on 02/05/2022 - 19:15
        +1

        not true. use the mobile app. it will be fast.

      • whatwasherproblem on 03/05/2022 - 16:15

        I know all about that man, I feel your pain. I sometimes wonder why I stick with Telstra myself.

        You can google around as people have suggested but if it's anything like the outages I've had with them then the only way it gets cleared up is by having the infuriatingly long call to their service department to remind them that you exist and they actually need to do work today.

        Anyway, best of luck sorting it all out @Chris Xia.

        …

        …@Chris Xia?

        …

        …Damn, I think we've lost him. The Internet connectivity on his end might be bad I guess.

  • Jimothy Wongingtons on 02/05/2022 - 19:18
    +2

    I had similar situation. 8 days no internet.
    Telstra.

    Keep all chat logs and dates and times you contacted telstra. Do it on live chat so you can at least be semi productive doing something else.

    The only thing that got results for us was raising a TIO case. Got a month of credit and internet fixed.

  • JimmyF on 02/05/2022 - 19:28
    +3

    I'm paying quite some money here and all I get is a 10 days long TBC…

    They'll credit you for each day its down.

    Do you not have a smart modem? If so the 4G backup will kick in.

    • Dose Pipe Sutututu on 03/05/2022 - 11:20
      +1

      Seems like OP has BYOed device, if you use the provided gear you have 4G backup!

      I always get 4G backup with NBN (old place and current). We all know how "reliable" the NBN can be.

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