Hello people, hope you're all well.
I went to the Australia Fair Shopping (Gold Coast) with the misses and newborn, stayed there for around 2.5 hours. When I went back to my car found it hit.
Can't say for sure that it was the car on my side, he did have marks on it, but the damage on mine seems deeper than his marks
I asked the shopping to see the footage, they said that because of privacy only the police could ask. I did a police report, and after that lodge a claim through my RACQ insurance.
To my surprise, today I received a call from RACQ saying that because they can't have access to the footage they have to charge me excess, I questioned them about the police report, they said that the police didn't put anything on the report.
Did someone here went through something similar and can give me ideas? Is there anyway to "force" the police to look into the footage so I can avoid paying the excess?
Thanks for the help in advance!
Similar situation. Different carpark.
I asked if carpark security could view the cameras and see if it was clear my vehicle was hit and by which car. Then requested if they could save it and provide it to police if they ask for it. Offcourse wouldn't give it to me due to privacy laws etc.
Not sure if Australia Fair Shopping carpark has security but still worth asking if they can just view it.