Is a Kogan Seller Ripping Me off from My Warranty Claim?

Lenzo3162 on 10/04/2022 - 05:10
Last edited 10/04/2022 - 12:04 by 1 other user

Hi, looking for a bit of advice here with a warranty claim.

So I purchased a set of Galaxy Bud Pro's for $203 from Kogan on 6th September 2021. The product turned out to be defective after a while and stopped charging.

After filing a warranty claim with the store, here is there response.

"After an internal discussion, we would like to compensate $100 considering the length of time that you've used the product, please let us know how you think, many thanks. "

Is this fair, or even in particular legal?

Appreciate any advice.

Thanks,

Electrical & Electronics Galaxy Bud Pro

Related Stores

Kogan
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Marketplace

Comments

  • andrek on 10/04/2022 - 06:58
    +7

    Reply with:

    You have three options:
    - refund $203
    - replace or fix the earbuds
    - wait for a call from fair trading
    Please let me know how you think, many thanks

  • Heaps for Cheaps on 10/04/2022 - 07:14
    +10

    "After an internal discussion, we would like to compensate $100 considering the length of time that you've used the product, please let us know how you think, many thanks. "

    You should write back…
    Can you please supply the names of the people who were party to this discussion. I believe this remedy is in breach of the Australian Consumer Law pertaining to consumer guarantees in that you are making false &/or misleading representations

    This time would be particularly the perfect time for education and I refer you to this website as a quick refresher on consumer law: https://www.accc.gov.au/consumers/consumer-rights-guarantees….

    In particular; "When you have a major problem with a product, you have the right to ask for your choice of a replacement or refund."

    However, I may be misunderstanding the situation. Are you offering me a $100 compensation and a replacement or are you illegally denying my request for a replacement/refund all together?

    Kindly awaiting your response,
    Enzo

    • enzo3162 on 10/04/2022 - 11:03
      +1

      Thankyou so much, that really helps <3

  • iamherenow on 10/04/2022 - 07:46
    +1

    I'd be considering if they are fake. Seller sounds dodgy.

  • Jimothy Wongingtons on 10/04/2022 - 07:49
    +2

    Accept nothing less than a full refund. Dodgy as hell

  • Hithere on 10/04/2022 - 07:56
    +4

    It's Kogan, Op is lucky they even replied to their claim.

    Don't accept their pitiful offer OP, you have rights under ACL to a replacement, repair, or full refund.

  • holdenmg on 10/04/2022 - 08:13

    This sounds like a Kogan Marketplace seller.

    Marketplace Products
    Kogan.com provides a Marketplace that allows other retailers to list their items on the Kogan.com store and sell their items directly to you. Marketplace sales are indicated with a Marketplace icon and retailer name directly above the product price on the listing.

    If you have purchased a product from a Marketplace seller and it is faulty, you can contact the retailer directly through your Kogan.com account dashboard by selecting the relevant order and choosing “Contact Support” and they will assist you with your claim.

    In the event that you are unhappy with the remedy offered by the Marketplace Retailer, or you believe the remedy is not in accordance with the ACL, please request the retailer to escalate your claim to a Kogan.com representative and we will be more than happy to assist you.
    https://www.kogan.com/au/return-your-product/

    • AndyC1 on 10/04/2022 - 08:59
      +1

      But it's Kogan…..

  • randomusername2017 on 10/04/2022 - 08:24
    +1

    request the retailer to escalate your claim to a Kogan.con

    To escalate is defined as to increase quickly, to become more serious or to become worse.

    When the definition fits …

  • AustriaBargain on 10/04/2022 - 09:31
    -2

    Does Kogan own Samsung? Why are you filing a warranty with them.

    • TheBooleanOne on 10/04/2022 - 09:33
      +1

      The contract is with the seller, not Samsung.

      • cheaplee on 10/04/2022 - 09:38
        +1

        It is however Samsung who provide the warranty, the seller is a middle man to facilitate the warranty process.

        As far as I'm aware you can lodge a claim with either of them. However is they are not an official Samsung reseller then Samsung could deny your warranty request via them.

      • AustriaBargain on 10/04/2022 - 09:38
        -2

        Seven months after purchase though?

        • TheBooleanOne on 10/04/2022 - 09:50
          +1

          The product should last more than 7 months. Still, the retailer has a responsibility to remedy.

          The remedies you can seek from the retailer who sold you the product include a repair, replacement, or refund and in some cases compensation for damages and loss.

          The retailer can’t refuse to help you by sending you to the manufacturer or importer.

          Link: https://www.accc.gov.au/consumers/consumer-rights-guarantees…

          If it's a Samsung warranty, then this is over and above the standard consumer guarantees

  • FareEvader on 10/04/2022 - 11:00
    +1

    This is why I avoid Kogan

    • fantombloo on 10/04/2022 - 16:11
      +1

      Is ..Kogan… Ripping Me off…..

      Yes.

  • bobokingdom on 10/04/2022 - 12:13
    +1

    If it is official Samsung Australia product, get it fixed under warranty by sending to Samsung. And get $100 from the seller as they offer that too. :)

  • Brucet on 10/04/2022 - 17:33
    +1

    I never expect warranty claim from online shop,They all bullshit.

  • Bigboomboom on 10/04/2022 - 23:28
    +1

    Escalate to Kogan directly. Last time my Watch Actice 2 gets screen busted after 8 months, I got full refund after a couple email with Kogan directly. It was a grey import via Kogan marketplace. They did try to offer me store credit but I insisted refund via original payment method (Latitude Pay via credit card) so I could grab Watch 4 from Samsung Educational at similar price.

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