Trade-in Phone Damaged before Receiving New Phone

Thriftynotcheap on 25/03/2022 - 15:32

Trading in a S8 for a pre-ordered s22 through the Samsung Trade-Up Program for the bonus trade-in offer, since a S8 with no issues was only worth $5. Now yesterday, I accidently had the phone in with the laundry for 5mins and its now water damaged (despite the IP68 rating) - it functions but seems slow and the selfie camera is cloudy.

Anybody been in a similar situation?

I read that Asurion caught on to people not sending in their phone… So, whenever I get my s22, should I still send my s8 in? or contact Asurion and ask if they want it still? what will happen to my bonus offer if I do? I don't care if I have to pay the $5 for the s8.

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Comments

  • scrimshaw on 25/03/2022 - 15:39
    +1

    You are liable to pay $60 in administration fee for not trading in the phone

    https://images.samsung.com/is/content/samsung/assets/au/terms/trade-up/samsung-online-trade-up-terms.pdf?$ORIGIN_PDF

    See Clause 5.6. Page 2.

    There's also something about a mis-grading fee but I've no idea what that fee could amount to. Your bonuses and trade-up discounts will probably be fine.

  • thefinalproblems on 25/03/2022 - 15:39
    +2

    Bonus is probably fine. Will most likely get hit with $60 admin fee on top of the $5.

  • everydollacounts on 25/03/2022 - 16:07
    +1

    This was back in September last year but I had the same situation. I dropped my S10+ and smashed the glass. I decided not to send it and they only charge me the trade in value of $90 after a month. There was no admin fee of $60. Good luck!

    • mducpham on 25/03/2022 - 18:08

      yep the good old days, I did not have to pay the admin fee last May either when I did not hand in my note8.

  • Hybroid on 25/03/2022 - 16:25
    +1

    I would just send it in as it is. They'll assess it anyway.

  • tio on 25/03/2022 - 17:27

    you can try to sell the damaged S8 for parts on eBay for $70 and make at least $5 profit compared to sending it in.

    • jv on 25/03/2022 - 18:15

      and make at least $5 profit

      Then you have to pay tax…

      • Kangal on 25/03/2022 - 22:05

        Paying tax is for suckers, learn from the billionaires

      • tio on 29/03/2022 - 13:39

        I'd love for ATO to tax my old phone sale, that would mean other costs associated with said phone should be tax deductible

  • CRS34 on 03/04/2022 - 02:16

    you're most likely to be charged the admin fee as mentioned also.

  • rake on 05/04/2022 - 17:10

    Hi mate what ended up happening? I have seven days to send in my phone, will it be the device value $200 + admin fee $60 ? Do they also deduct the tradeup bonus that we received at the time of placing order?

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