So I go get my package and find out that its only 1 out of my 4 items that ordered from Ozgameshop. I did some digging and people have mentioned order A, B, etc. The first package I got was order B. So are the packages each going to come at different times I assume?
Dr Strange: Are you telling me that you didn't even think to plead your case with them first before you asked me to brainwash the entire world you came and posted on OzBargain?
This is crazy advice. Crowd sourcing an answer is more accurate, faster and less effort for all involved.
sent emails but no reply yet
They’ll come separately. It’s common with them.
They’re based in the UK and ship bulk packages (many peoples orders in one go) to a warehouse locally that then local warehouse posts games to you via AusPost. They don’t send your order direct to you from UK.
O.P. confusing OzGameShop helpline with OzBargain forum.
Bloody hell. Just realised I wasted time to belt out a reply to a lost traveller on the internet who will likely never come back here to help anyone else. DOH!
Did we unknowingly get employed as Customer Service reps for OzGameShop?
It's what happens when people keep feeding them. They will keep coming if you bait them with crumbs.
Go to the shipping notifications you would have received:
Once all of the items have been sent, the final email will show them all as DISPATCHED. (Alternatively, log into your account and view statuses in there)
Items are shipped from different XBITE (aka OzGameshop, 365Games365, NZGameshop etc) warehouses in the UK, France and Spain. As @Hybroid mentioned above, they are sent via a crate mail consolidation service to Australia where they are lodged with Australia Post.
If you're concerned - hit them up on their chat and they should be able to confirm the shipping dates for each of the items in your order.
its 4 of the exact same product but I only received 1. And it just says dispatched for the 4 items.
So did you ask live chat? It's generally online from early evening AEDT (start of day over in the UK).
Username checks out.
What did OzGameShop say when you asked them?
You HAVE asked them before posting here?
I got ya br0 nothing of these people will help
give me your account, password, credit card, mother's madien name, height, birthday, weight and ill get you sorted.
homies forever br0
duped
According to my calculations they would owe you 3 items. You need to watch the mail for these.
I reckon OP should take over from Einstein .
Absolutely Brilliant ~!
I reckon you should go touch some grass
I actually got a shipment from them today.
Was two items and they packed them separately despite ordering them together.
Although the previous order I made with them came together.
What do you expect us to do, OP?
And you've already directly messaged Ozgameshop about this?