Activated Flybuys Offer Disappeared? Nowhere to Find

AsukaST on 21/03/2022 - 17:44

I activated a flybuys offer of bonus 6000pts last week in app. It looks like this:
- Spend $x in Coles in Week 1 to get bonus 1000pts
- Spend $x in Coles in Week 2 to get bonus 2000pts
- Spend $x in Coles in Week 3 to get bonus 3000pts

I got my bonus 1000pts for week 1, then in this week, I can't find the offer in my flybuys app anymore

It's not in the "activated offer" section nor the "hidden offer" section.

Where can I find it back?
Is the offer still valid for week 2 or expired?
Thanks in advance.

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Comments

  • DoctorCalculon on 21/03/2022 - 17:56

    Did you try contacting Flybuys? They can possibly confirm whether it is an app issue or an account-related issue.

    • AsukaST on 21/03/2022 - 18:36

      I have been waiting for their reply on fb msg since noon today… :(

      • doctordv8 on 22/03/2022 - 19:07

        Forget FB for anything serious…like points. Contact Flybuys direct. Best results for any question I have ever had over may years.

  • penguincat on 21/03/2022 - 18:24
    +4

    Is the offer still valid for week 2 or expired?

    Multi week ones generally disappear on the Sunday when the shopping week finishes and then reappear from around Tuesday night to Wednesday at lunch time. It will still show up on any receipts if you shop before then. :)

    • AsukaST on 21/03/2022 - 18:35

      Thanks mate. Sounds like that's a very smart app. An Australian leading app lol
      Do you know if the week begins on Mon or Wed?
      I am planning to do my weekly shopping tomorrow but I forget the dates and how much I need to spend.
      Was hoping to check the T&C but offer has disappeared…

      • Colin2905 on 21/03/2022 - 18:41
        +1

        In this context, the weeks run from Monday to Sunday.

  • spackbace on 21/03/2022 - 18:38
    +1

    First week's offer usually runs for 1.5 weeks

    If you get emails from Flybuys, check them, you'll find the offer in there as well

    • Neoika on 21/03/2022 - 18:46

      This is not a 4 week offer, starting Monday.

    • AsukaST on 21/03/2022 - 18:46
      +1

      Oh yeah! the emails I usually igonre, thanks for the reminder.
      Just checked and all 3 weeks start from Monday til Sunday.

  • Neoika on 21/03/2022 - 18:40

    It will be back on by Thursday, but does not affect you to shop before that.

    I shopped for the same offer last time.

    • AsukaST on 21/03/2022 - 18:48

      Thanks, so they just leave the bug there for months. lol

      • randomusername2017 on 21/03/2022 - 19:12
        -1

        It's not a bug, it's the way they verify and allocate points in the app. Can usually find the offer via the website.

  • Neoika on 23/03/2022 - 13:56
    -1

    Offer is back in the account. Another indicator is you dont receive a new offer on Tuesday if you made an eligible shop last week.

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