Rear Passenger Door Stuck on Hyundai Tucson

Just had a bad experience with our 2016 Hyundai Tucson had rear passenger door is totally stuck and cannot be opened.

We had to bring our 3 month old daughter out the drivers side rear door. We initially thought it was child proof locks but the other door could be opened.

Had NRMA come out and said there’s potentially something wrong with the central locking and to call Hyundai service on Monday.

The car is out of warranty unfortunately and I think what has malfunctioned is a real concern for safety. If the car caught on fire and I couldn’t open that door to get my baby out…

As you can imagine as any parent would be furious with this situation.

I will call up Hyundai service on Monday and get them to fix this but just wondering what are the chances of getting this fixed for free?

Just to add that on my previous service with Hyundai back in 2020 they mentioned to me that all car warranties were increased from 5 to 7 years going back to 2016 models. I asked them about it last year denied anything of that nature. If I don’t get any compassion about what happened I’d be inclined to get ACCC or fair trading involved on the rear door situation.

It’s been a reliable car but I would not get a Hyundai ever again that is for sure.

Comments

  • +11

    what are the chances of getting this fixed for free?

    100% if you DIY

  • +6

    ACCC won't care, nor will Fair Trading. Hyundai MIGHT do a fix even though it is a year out of warranty. You go in raging and throw threats around, I bet the chances of getting a fix will drop to zero.

    You won't buy a Hyundai ever again because of a door lock failure on a 6 year old car, that is not a known common problem? Well you do you. I advise you have a read through this website https://www.vehiclerecalls.gov.au/ for some laughs.

    My old VY Commodore had factory recalls for such small things as the engine bay catching fire, and drivers side airbags randomly deploying, good times.

    Now if you would like some help diagnosing the problem, we could help a bit. When you lock and unlock the car with the remote, can you hear any motor noise inside the door, put your ear to the door skin for this. Also, car you open the door from either the inside OR the outside handle?

  • +19

    I think what has malfunctioned is a real concern for safety. If the car caught on fire….

    The other 4 doors work on the car? And when was the last time you saw or heard about a car, let’s say, a reasonably newish car just bursting into flames? Possible, maybe, probable… not really. Wait till I tell you about tyres and how dangerous they can be when they burst… and that’s something that is far more likely to happen than your car just spontaneously combusting.

    As you can imagine as any parent would be furious

    What has being a parent go to do with it? Does that give you more “rights” to be “furious”? (Won’t somebody think of the children). And furious? It’s a stuck door, not an exploded engine or a busted gearbox.

    but just wondering what are the chances of getting this fixed for free?

    About this much… “The car is out of warranty”. No harm in asking for warranty consideration though…

    all car warranties were increased from 5 to 7 years going back to 2016 models.

    Pretty sure they don’t make them retrospective. And since when has Hyundai had a 7 year warranty?

    If I don’t get any compassion…

    Hahaha, rightio, champ, or you’ll what? Have a tanty?

    I’d be inclined to get ACCC or fair trading involved

    lol. ACCC are not going to give a shit. Fair Trading will probably cost you as much if not more than just getting the door lock assembly repaired. Good luck with either of those options over a door latch.

    I would not get a Hyundai ever again

    Ok, do you feel better now. Writing off a whole brand of vehicle over a simple door latch issue, good work. Wait until you find out about other cars and that stuff breaks on them too.

    To get the best result, don’t be a Karen. Ring and speak to the local dealer or even an independent mechanic. Ask them to have a look at it and quote you to repair it. If you are at the dealer, act calmly and politely and drop the “what about my children” charade and just ask them for warranty consideration if it has only been out of warranty for a short time. Be pleased if they say yes or will offer to help, don’t get all “I’m going to the ACCC!!” if they say no. Just take your money elsewhere and get a local independent mechanic to look at it for you.

    InB4: Member since, popcorn time, deleted post, revision restored, OP never answers/OP goes nuclear, disabled user, thread locked.

    • What has being a parent go to do with it? Does that give you more “rights” to be “furious”?

      The way articles in the paper get written, only 'single mothers' have more 'rights'.
      (Just being a 'parent' isn't good enough. lol)

    • -1

      last time you saw or heard about a car, let’s say, a reasonably newish car just bursting into flames

      • If I click on that am I going to see a Jeep?

        • I tell you what you are not going to see, and that is "flames" or "fire".

        • Oh no!You bought a Jeep’?:):):)

  • +1

    whine to go with my wine

  • 3 month old daughter out the drivers side rear door

    Let me guess, a crying child too?

    Kids can cause parents to blow a fuse sometimes, let’s not forget the terrible 2, 3, 4, etc… all the best OP

    I hope you can built up your resilience from this experience, it’s a long road ahead.

  • I will call up Hyundai service on Monday and get them to fix this but just wondering what are the chances of getting this fixed for free?

    zero imo.

  • +1

    think what has malfunctioned is a real concern for safety

    Don't drive the car til it's repaired then.

    you can imagine as any parent would be furious with this situation.

    No just those that don't want to pay to get their car repaired.

    what are the chances of getting this fixed for free

    Why should they? Often things go wrong with cars that are a safety concern. It it doesn't mean the repair becomes free.

  • +3

    Member Since
    9 hours 51 min ago

    Another 1 post self-entitled Troll.

  • +3

    Sounds like a door lock actuator has failed in the lock position.

    Hyundai will fix it for about $xxxx at a guess.

    You can get a replacement Chinese fake part on eBay for about $80 delivered.

    There's probably a video on YouTube to perform the replacement yourself. Like this one.

  • Weld the opposite site shut and DIY the first Hyundai Monaro

  • +2

    It’s been a reliable car but I would not get a Hyundai ever again that is for sure.

    What a ridiculous overreaction. It's a mechanical device, it can fail on any make or model, at any time. Nothing is infallible.

    Edit - oh, one post by this user just to vent, oh well.

  • +1

    Step one: Take a breath. You got your child out with a little extra hassle. You can probably do it again.
    Step two: put the child seat on the other side of the car until it’s fixed. Is this ideal? No, you can avoid parking where you need to get your child out into traffic until it’s fixed.
    Step three: get it fixed if you can’t DIY.
    Step four: carry on with life recognising that things sometimes break and you have to fix them.

    I’ve had a few cars that he door handle has failed. Mostly the outer handle, but if he child lock was on that would mean you can’t open the door.

  • +5

    Can’t tell if this is a troll thread or just a reflection of a hyperbolic and overly emotional society that has been damaged by social and legacy media.

  • +1

    Like this can't happen to any other car.

    What you gonna do when the power or internet is down at home..

    Chill dude.

  • My Ford EcoSport 2017 had trunk door stuck too. Yes, mine is minor issue since if the vehicle catches fires my family can escape through 4 functional doors,, unless, suddenly all 4 doors decided to go jammed and now the only way out is the boots. Jokes aside.

    Ok, these latch stuck due to an issue with latch itself or motor fail on latch seems to be a common to any vehicle, I had the same issue with old Honda jazz 2009 as well when it was 11yr mark.

    Both times I bought the part from AliExpress for $100 ish and got them fixed in ~2hrs. Anyone who does their own oil change can do this imo.

  • Thought i may add this thread to see if a safety recall can be started in Aus

    https://forums.whirlpool.net.au/thread/3246lvnk

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