EDIT: @Hybroid has seriously helped me out here and validated that the razer_au store is in fact, the Official Razer Store for Australia. See the comments for the details. Thank you so much!
Hey guys,
Boy am I in a pickle now… I usually pick up on scams pretty quickly but man, now I realised I'm in a really awkward one.
In May 2021, I purchased a BlackWidow Pro V3 from eBay seller razer_au, who, from the branding as well as their user name, made me think it was the official Razer eBay store. Well, so my volume wheel has been broken for a while like a number of other people with Razer keyboards, I figured it was about time for me to open an RMA and potentially get a new keyboard.
Well, little did I know, not only is razer_au not the official Razer store, they may not even be an authorised Razer reseller, even though they have it plastered on every single listing that they have!
Now I have a couple of routes I tried:
I made contact with razer_au, and I was met with a reply of:
Sure thing, send your keyboard back to PO BOX xxx and we'll send you a new one.— this sound ridiculously dodgy. I've actually had a similar reply before and after sending back the item, the seller ghosted me and I lost both the product and my money.I made contact with eBay — they told me they can't help because it's already past 30 days since my purchase. I already knew that would have been the reply since they'd want absolutely nothing to do with this as they've already received their cut of the transaction (from fees) and now it's not their problem.
I made contact with Razer (support.razer.com) — they've said,
you need to provide a proof of purchase from an authorised reseller, eBay order details is not a proof of purchase. Seems like someone else also had this issue too.
Although this issue is not a deal breaker as they keyboard itself is still fine, it's just the volume wheel doesn't work which I can live without, I'm kind of p'eed of because this is a pretty expensive keyboard and I'm not even able to fully utilise this, not to mention I literally got scammed and this doesn't even have any type of warranty. Not to mention, razer_au deals are constantly advertised on OzBargain so I'm not even sure that the majority of people are aware of this.
Should I just send it back to that random PO BOX and pray for the best? Lol.
I'll lay odds you'll never see the keyboard or hear from them again if you do.
That's the problem buying things through eBay, you never know if it's a genuine article or if the seller is an authorised seller.