AliExpress New Refund Policy

watwatwat on 10/03/2022 - 21:06
Last edited 10/03/2022 - 21:06

I'm not sure how new this policy is but I see aliexpress now prevents you from lodging a dispute if more than 15 days passes since you "receive" your order. This includes if the tracking marks it as delivered automatically.

How does this make any sense? If I buy an electronic device and it breaks after a month, or I buy some sticky things for the wall and they fall off after a month, do they not expect customers to pursue any refund for this?

I've made hundreds of orders over the years and this sounds like the worst approach yet.

And due to my order count, I believe I used to have some special benefit like instant refund on disputes or something but it looks like they took away the whole member tier system? I don't really dispute much at all so I don't know how long ago they may have removed this system.

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Comments

  • scrimshaw on 10/03/2022 - 21:09

    I'm not sure how new this policy is but I see aliexpress now prevents you from lodging a dispute if more than 15 days passes since you "receive" your order.

    You can still lodge disputes on old orders:

    1. Click Order Details
    2. Click Open Dispute
    3. Select the reason
    • watwatwat on 10/03/2022 - 21:25

      When I click on that, I get:

      "Sorry, you can not open dispute for this order.
      Disputes can only be opened up to 15 days after you have confirmed receiving your items. If you have any questions about the order, please contact the seller."

      • scrimshaw on 10/03/2022 - 21:29

        Ah ooops, made a mistake. It seems like it's actually been 15 days for quite a while. The order I looked in the past was ordered Feb1 but only got delivered on the 20th (so still within 15 day period).

        https://www.quora.com/How-do-I-get-a-refund-for-a-product-th…

        You have to click the "contact seller" icon (the blue dialogue emoji) which opens the messaging system.

        In Australia it's normal to expect sellers to cover their products with at least 1 year of warranty (with Australian consumer law backing you up) but the same rules don't apply with Aliexpress, and it's up to the seller to decide whether they want to help you with your problems or not.

        There's a guide to Disputes / buyer protection on the Aliexpress subreddit that you can read and there's some tips in the comments on how to avoid getting scammed by the seller.

    • HairyChickens on 10/03/2022 - 23:16

      Just curious I have a couple of items that are way beyond their estimated delivery time frame and only have a couple of days of buyer protection left. Do I dispute for a refund now or do I wait until the buy protection runs out and then submit a dispute?

      (Because I will still have 15 days after buyer protection runs out?)

      • scrimshaw on 10/03/2022 - 23:41
        +1

        I recall there used to be a button you could click to extend the Buyer Protection period

        I've noted that it's gone now according to Reddit and the buyer protection extension now has to be done on the merchant's side — you talk to them and ask them to extend it for you.

        The merchant may of course, refuse to extend the protection period, In which case you must raise the dispute before the protection period ends.

        You shouldn't leave it until the last 12 hours — the option to dispute disappears when there's less than 12 hours left on the clock.

  • A2E2 on 10/03/2022 - 21:36

    Their live chat support has been pretty helpful.
    Just ask them and they usually can open a dispute for you.

  • Typical16-bitEnjoyer on 10/03/2022 - 22:22
    +6

    AliExpress isn't eBay. You want protection, buy local or buy via eBay or Amazon.

    • USER DC on 10/03/2022 - 23:31

      I mean Credit Card do give a protection too (but ofcourse a lot more pain to deal with than compared to like directly merchant's customer support like eBay or amazon which are both pretty good for buyers)

  • randomusername2017 on 10/03/2022 - 23:10

    What!?

  • USER DC on 10/03/2022 - 23:30
    +1

    HAHA LoL, Aliexpress refund policy means File a CHARGEBACK WITH YOUR BANK (almost 99%) for me.

  • furyou on 13/03/2022 - 23:08

    Yes, it's true. But then nothing works well from AE anyway. Don't buy electronice from AE. Only solid items.

  • mrhugo on 25/03/2022 - 21:14

    Hasn't this always been the case?

    I've spent thousands per year, sometimes you win sometimes you lose. But I would say one in 10 is a dud product. But compared to getting things locally (if at all) I'm still miles in front. Just stick with solid brands and you generally have nothing to worry about. Easier said than done!

    But the site is full of rubbish, and filtering though that rubbish takes a lot of experience.

    My first order was a Xiaomi Red Rice 1S for $154USD back in 2014. I got a CUBE Talk 9X and another 1S a few weeks later.

    I wish there was a way to see stats, I reckon I've done thousands of orders.

  • jean claude reuille on 14/04/2022 - 12:10

    I opened a dispute with AE 48h ago for damaged (partially opened) parcel and missing parts. I asked for partial refund of value of missing parts. AE approved the dispute in my favor within 12h and say will refund within 20 days on original credit card used.

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