I Cannot Place an Order on Telstra / Boost Mobile Any Longer

sicaboy on 28/02/2022 - 14:57

Last time, I ordered 2 Nest hub on Telstra. When I tried to place the third order, like the most people commented, the request become HTTP 403. https://www.ozbargain.com.au/comment/11739666/redir

Today I tried to purchase a SIM card on boost mobile, and when I submit my order, it shows "Sorry, we are unable process your order. Please try again later.". When I trace the HTTP request, it shows the similar reason.

{..."status":"DECLINE","score":"28","fraudAssesmentExecuted":"Y","serviceRequestRaised":"N"}},"errors":[{"message":"Possible Fraud","code":"403"}

Anyone has experience solving this?

Mobile

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Comments

  • Hithere on 28/02/2022 - 15:32

    Check for any issues with the card you are using, unexplained transactions, expired card, lack of funds, or blocked by the issuer perhaps?

    Code 403 means your card has been declined.

    • sicaboy on 28/02/2022 - 15:35
      +1

      I tried different cards, Commbank Debit, Zip Pay one-time card, Revolut card and even an overseas credit card with no luck. I guess my name / address was an element of their Fraud detection service.

    • sicaboy on 28/02/2022 - 15:36

      The cards should be alright, I used them on Amazon online, Woolworth in-store with no issue.

  • Hithere on 28/02/2022 - 15:38

    Best bet would to contact at least one of your card's issuers and ask them if they are aware of any problems. They would have more ideas than I can come up with.

    • sicaboy on 28/02/2022 - 15:39

      Telstra says its fraud detection prevent the order to be finalised. The card issue says Telstra purchase not even reach them and they have no idea.

  • Hithere on 28/02/2022 - 15:41

    Are there any unauthorised transactions on your account?

    • sicaboy on 28/02/2022 - 15:47

      No unauthorised transaction. I just tried my card on Amazon 2 mins ago and worked.

  • Hithere on 28/02/2022 - 15:50
    +2

    Can you contact Telstra and ask them about the alleged fraud on your account?

    They may not tell you but it wouldn't hurt to ask.

  • Hithere on 01/03/2022 - 13:10

    You're welcome /s

    • sicaboy on 01/03/2022 - 13:46

      Thanks

  • Koipanda on 29/12/2022 - 01:08

    Did you get this fixed?

    • sicaboy on 29/12/2022 - 09:52

      Yes. It allows me after couple of months.

      • ethannguyen on 22/09/2024 - 18:47
        -1

        how did you fix it?

        • sicaboy on 22/09/2024 - 18:48

          I did nothing. I just stop buying anything from them for months and it's recovered.

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