Telstra - How to Find Customer ID for Porting a Postpaid Service out?

Ldm02 on 28/02/2022 - 12:38
Last edited 28/02/2022 - 12:39

Hi all,

Does anybody know how you can locate the Customer ID/required identifying number for out-porting a Telstra Postpaid service?

I think due to changes in their billing system, the 'account number' starting with 2000 doesn't work anymore - they have a different Customer ID starting with 2 which usually works, however I have no clue how this can be located from within the Telstra account.

Telstra's website was no help at all, just kept giving me info on the "Telstra ID" which is used for logging in (useless in this case)

Would really appreciate your help. Thanks!

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Comments

  • MattyAu on 28/02/2022 - 12:45
    +3

    I found mine in the My Telstra app; press the profile icon in the top right corner > Account Settings > Personal Details - should see it in there.

    • dm02 on 28/02/2022 - 12:48

      Thank you so much - and just to confirm, your Customer ID starts with 2 as well?

      • MattyAu on 28/02/2022 - 12:49
        +1

        Yeah, mine does.

        • dm02 on 28/02/2022 - 12:50

          Perfect, thanks so much for your help :)

  • DingoBlue on 28/02/2022 - 15:20
    +1

    When porting prepaid I have always used the phone number as the account number.

  • Neoika on 28/02/2022 - 18:09

    If you have checked OP's posting history, you know he should have lost his job.

    • dm02 on 28/02/2022 - 18:23

      Why do you say that? I'm using this info to help people who are trying to port out of Telstra :)

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