Critical Error: Your Start Menu Isn't Working

LDr Acula on 23/02/2022 - 16:50
Last edited 23/02/2022 - 17:13 by 1 other user

Newly built Techfast Ryden PC with RTX 3080 has arrived. I'm not particularly tech savvy.

Logged in as Techfast (automatic) and noticed right away that Start menu or Cortana cannot start. I get an error which says "Critical Error: Your Start menu isn't working. We'll try to fix it the next time you sign in", has a "Sign out now" option which I did, re-logged in and same problem over again. I can access Windows Explorer, Task Manager, Device Manager etc but not settings or the start menu.

Any help appreciated.

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Comments

  • Hybroid on 23/02/2022 - 16:52
    +1

    Try signing in with a new account. If same issue then Windows may need to be re-installed. Contact TechFast support.

    Alternatively, try these steps: https://answers.microsoft.com/en-us/windows/forum/all/critic…

    • Dr Acula on 23/02/2022 - 16:55

      Thanks for that. I can't even add a user as I can't access the settings menu.

  • dtorr on 23/02/2022 - 17:24

    Does the Windows key on your keyboard make it pop up?

  • Dr Acula on 23/02/2022 - 17:55

    Tried the Start Menu troubleshooting application:

    "Microsoft.Windows.ShellExperienceHost" and "Microsoft.Windows.Cortana" applications need to be installed correctly.

  • pharkurnell on 23/02/2022 - 18:23

    What did techfast say when you called them?

    • Dr Acula on 23/02/2022 - 18:46

      No phone available just email

      • pharkurnell on 23/02/2022 - 18:47
        +1

        So what did they say when you emailed them?

        • Heaps for Cheaps on 23/02/2022 - 23:03
          +4

          They asked what OZbargain forums said in the comments.

        • Dr Acula on 23/02/2022 - 23:05
          +2

          "When did this happen"
          "Do you have a video"

  • AndyC1 on 23/02/2022 - 19:15

    Was the PC supplied with a legal copy of Windows that you bought? If it was then call techfast for support otherwise go outside and grab Polly the parrot and use google.

  • Riczter on 23/02/2022 - 20:20
    +4

    Sounds like windows didnt install properly, a reset should fix it.

    If you cant access the settings menu then you'll need to contact techfast, but if you can, the process is settings > Update and security > Recovery > Reset this PC.

    You can try Win+R to access the Run menu, and then type in systemreset

    • Dr Acula on 24/02/2022 - 00:44
      +2

      Able to right click on start menu to access Run - systemreset fixed it! THANKS MATE!

      • Riczter on 24/02/2022 - 03:05
        +2

        My pleasure. You’ll probably need to reinstall your graphics card drivers from the nvidia website as well as any motherboard specific drivers from the motherboard manufacturers website (go to their support section and type in the model number for your motherboard). Windows usually does a good job of getting all the critical drivers but things like RGB control software you’ll need to download yourself. Enjoy your new PC!

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