Ordered Car from Dealer but They Still Haven't Sent The Contract

LPhora on 17/02/2022 - 15:48
Last edited 17/02/2022 - 16:00

Hello there,

I called a dealer over the phone last week and agreed to purchase a car from them after some negotiations. I was quoted a timeframe of 2-3 months for delivery.

After agreeing to purchase, the dealer salesperson sent an email requesting a couple documents (Licence, Authorisation Form for Credit Card Charge for Deposit) and a confirmation via the same email of accepting the quotation for the car and intention to purchase. I filled out all those details and sent it back and received a confirmation from the salesperson and that they would start preparing the paperwork and would receive a Contract of Sale by the next day.

So the next day rolls around, no email - fine, delays happen and people get busy. I wait one more day and send the saleperson an email that afternoon. No response.

I didn't expect anything over the weekend, so I waited till the week after to give them a call directly to follow up, and they tell me that the car has been ordered and assigned to me and they're just "busy" and haven't had a chance to write up the contact, even though it takes 30 minutes (their words). I didn't really say anything in that call except for just asking how they're going with it. They said I'd get the contract via email the same day/tomorrow after the call, but still nothing.

It's been a couple days since then and I'm just wondering what's going on at the moment. I've purchased several cars previously both in-person and over the phone and the contract is printed out on the spot in-person or emailed a couple hours later on the same day if it's over the phone.

They haven't charged me the deposit fee either so I'm just confused what they're trying to do. The only thing I can think of is that they're trying to sell the same car to someone else willing to pay more, but I'm already waiting for a build-to-order car so there's not much to gain by not drawing up a contract and taking a deposit from me.

Do I need to be on their backs trying to get them to send me the contract? At this point I'm questioning if they even ordered/allocated the car to me.

Thanks

Automotive

Comments

  • GG57 on 17/02/2022 - 15:54
    -5

    Ok

    GG57 on 17/02/2022 - 15:54 (Collapsed - Offtopic. Show)
  • AndyC1 on 17/02/2022 - 15:58
    +5

    Check exactly what you agreed to via the email as they may have you on the hook for a car and they could not be bothered getting a contract as it will have delivery info in it and they do not want you to know they lied about the delivery dates or something that would be in the contract.

    Send an email saying that "As you have not seen any contact, which was promised over a week ago now that I now do not want to go ahead with the purchase as this is the level of after sales service then I would prefer to go to a different dealer". Watch the sales person move after they receive this email.

    • Phora on 17/02/2022 - 16:15

      The quote in the email I received indicated an April delivery, which seemed standard for this model car and having spoken to other dealers about the same spec car before settling on this dealer, they quoted the same delivery date, which makes it sound like that they were all talking about the same car/build slot.

      • AndyC1 on 17/02/2022 - 16:18

        There is usually allot more in a quote than just a delivery date and this is why I use the "exactly" word as you need to read everything, not just the price and delivery date.

        • Phora on 17/02/2022 - 16:54

          In the email, I agreed to purchase the car specified in the quote that was provided to me, which listed out the vehicle spec, the factory options that were negotiated, taxes, price and delivery date.

          It was a confirmation via email after speaking over the phone. The car details/price/delivery all were consistent with what was discussed verbally.

          This whole process seems different to what I've experienced before over the phone, which was just negotiate and confirm details over the phone and I'd receive a contract immediately after, review details and signoff.

  • iNeed2Pee on 17/02/2022 - 16:01
    +1

    Sale team sounds poor. Revoke the sale and buy somewhere else if that will make you feel better. They do not sound professional at all!

    They have already given you the run around….

    • Phora on 17/02/2022 - 16:18

      Yeah it hasn't gotten off to the best start, despite them being the highest rated and most reviewed dealership on Google (or maybe they botted the reviews)

      It's a bit annoying as they came up with the cheapest price, but I guess you get what you pay for…

  • GG57 on 17/02/2022 - 16:03
    +4

    Anyone else a little disappointed that OP didn't come to OzB before buying a car, to ask which to buy?

    • iNeed2Pee on 17/02/2022 - 16:06
      +4

      Well if OP got replies like your Ok, why would they bother?

      • AndyC1 on 17/02/2022 - 16:13

        Doh!!!

      • GG57 on 17/02/2022 - 16:23
        -2

        The original post did not contain one single question. It read as a story.

        • iNeed2Pee on 17/02/2022 - 16:32
          +4

          Ok

          • Quantumcat on 17/02/2022 - 17:11
            +1

            @iNeed2Pee: If you check the revision history you can see the last paragraph was not present originally

        • AndyC1 on 17/02/2022 - 17:03

          Do I need to be on their backs trying to get them to send me the contract?

          • GG57 on 18/02/2022 - 08:37

            @AndyC1: As Quantumcat stated before your comment: If you check the revision history you can see the last paragraph was not present originally

    • Jimothy Wongingtons on 17/02/2022 - 16:16
      +1

      Im disappointed.

    • DashCam AKA Rolts on 17/02/2022 - 16:29
      +1

      Anyone else a little disappointed that OP didn't come to OzB before buying a car, to ask which to buy?

      OP's obvious bought either a Camry, or a high value appreciating asset (if OP works for Westpac), or a Tesla, or a hybrid RAV4 (if OP doesn't have a kayak).

  • Hithere on 17/02/2022 - 16:14
    +2

    I called a dealer over the phone

    Have you considered actually going into the stealership and asking the salesperson what's going on?

    You'll get more action one way or the other if you're face to face with them.

  • Ocker on 17/02/2022 - 16:23

    My golden rule is that you can get a good idea of the quality of after sales service by the service you get before make the purchase.
    In this case the sellers quality of pre sales service is pretty poor, so let that be a warning.

    • AndyC1 on 17/02/2022 - 17:06
      -1

      If the pre sales quality sucks then after sales will be catastrophic.
      If the pre sales quality ius good then after sales may suck. Seen this at a dealer where the salesman said the car was ready and it was missing the towbar and it took another week to fit….

  • Drakesy on 17/02/2022 - 17:55
    +2

    Geez car salesmen are going the same way as Real estate agents.

    Treat you like trash because they're physically standing between you and a good that you want with zero value added.
    It just goes to show what demand will do to how a business handles its sales.

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