Hi guys,
Just wanna ask how "easy" it is to get the welcome credit with Telstra. I've just signed up with Jb Hi-fi for a 12 month plan and the guy in store showed me that the $10 credit option is disabled for him, so he couldn't apply it for me.
I tried to contact Telstra support via chat and the guy said he needed a written note/reference before he can apply the credit for me…
Some of the guys here made it seem so easy.
But Telstra seems to love to piss off random customers, especially the ones who have been loyal to them…
Telstra give 0 f's about upsetting anyone whether its loyal or not loyal customers.
Keep disconnecting/reconnecting until you get someone who will cave to your request. Can take up to 10 times according to reports. I got mine 2nd time.