A pizza shop near me that'd been closed for some time recently re-opened. They were one of the best in the area, so my partner picked up two large pizzas from them yesterday.
She arrived home with two 12-inch pizzas (smaller than the "large" that had previously suppled before they'd closed).
I phoned the store to let them know the mistake in the order - two medium pizzas had been supplied instead of the large that had been ordered. They doubled down and said that the 12-inch pizzas were indeed large. I dispute this; a large pizza, in my books, is 13 inches or larger.
So, OzBargain, even discounting the fact that they have 100% dropped an inch from what was previously a "large" - when ordering a large pizza, what size do you expect to receive?
The problem is so many stores, and it's not limited to pizza, don't start their sizing at "small". Large is often the smallest on offer so if it's a place new to you, you always need to confirm the actual size. Not saying it's right, I think it's rubbish, but that's the way it is.