Australian Consumer Law for No Name Air Fryer Purchased June 2020 $100

mmd on 03/01/2022 - 20:55
Last edited 04/01/2022 - 12:44 by 1 other user

Hi all,

My no name air fryer broke this week. It was bought off eBay in June 2020 in one of those blink and you miss it deals.
From memory, it was usually $200 but I got it for $100.

It is now outside of the warranty by 6 months. Is it worth asking the retailer if they could help? it's not from a big chain so I'd imagine they are unlikely to wear the cost.

I read this forum topic The Australian Consumer Law with Regards to Warranties.

So I guess the question is what cost/price do you involve ACL?

Update: thankyou all.
Emailed KG electronics and they are replacing it.
It was a pleasing result.

• 

  pharkurnell on 03/01/2022 - 21:00

  +5

  It was bought off ebay in June 2020 in one of those blink and you miss it deals.

  You should have blinked.

  From memory, it was usually $200 but I got it for $100.

  No name… $100…. Sounds like quality, I'd be jumping up and down waving my fist in the air - without doubt.

• 

  thatonethere on 03/01/2022 - 21:09

  What is the retailer? If they have a bricks and mortar presence could be worth rocking up with the broken air fryer during a busy period and asking for a manager and refund.

  • 

    mmd on 03/01/2022 - 21:13

    Kg electronic

    Great air fryer, Nil issues.
    My theory was that there were too many things running at the same time.

    • 

      xuqi on 03/01/2022 - 22:02

      Have you approached the retailer with what you'd like as an outcome regarding this issue?

      What is boils down to is this; Did you expect the air fryer to last more than 18months? If so, then approach the retailer to discuss how they may be able to assis you.

      Keep in-mind that you are not entitled to receive a refund.

      https://www.kgelectronic.com.au/returns_policy

      Consumer Guarantees and Your Rights Under the Australian Consumer Law
      Refer to Consumer Guarantees for more information.
      Please contact us before leaving feedback, we are happy to help you and resolve any issues you may have. Please contact us within 30 days if you have a faulty item we will cover the return postage where necessary.

      Links to:
      https://consumer.gov.au/

      Guidance for businesses on the meanings of 'safe' and 'durable' in the consumer guarantees in the Australian Consumer Law.

      https://consumer.gov.au/consumers-and-acl/articles/guidance-…

      https://consumer.gov.au/sites/consumer/files/inline-files/AC…
      https://consumer.gov.au/sites/consumer/files/inline-files/AC…

      • 

        mmd on 04/01/2022 - 02:59

        Not yet.
        Thankyou, those are handy links
        I will email them and see what they say.
        See you tomorrow :)

    • 

      SBOB on 04/01/2022 - 08:38

      +1

      My theory was that there were too many things running at the same time.

      How do you think this caused your device to fail?

• 

  BlueGlass on 03/01/2022 - 21:13

  did you purchase with a credit card (CC)? sometimes the CC company is easier to deal with.

  • 

    mmd on 04/01/2022 - 02:58

    Yes but i bought it on one of those churn and burn cards.
    Lesson learnt!

• 

  Jimothy Wongingtons on 03/01/2022 - 21:55

  +11

  18 months of constant use for a no name, high power consumption product worth $100 type of appliance I’d be cheering/impressed tbh.

  Up to u though, there are other members who have tried to flex ACL for less.

• 

  gimli on 03/01/2022 - 22:01

  +1

  Have you contacted manufacturer?
  I've had things replaced up to 12 months outside warranty just by asking.

  Biggest problem with no-name brand is that they probably don't have customer service.

  You have nothing to lose by asking…

  • 

    mmd on 04/01/2022 - 03:00

    +2

    Not yet. I thought i'll do the ozbargain way and post on a forum first.
    Thankyou, I will email them and see what they say.

    • 

      gimli on 04/01/2022 - 08:11

      Haha. Love the ozbargain way. 😁

      Good luck

• 

  thirtysixd on 04/01/2022 - 09:07

  -1

  For ebay my go to strategy is to leave negative feedback then contact seller

  Seems to increase chances of a refund

• 

  User2049 on 04/01/2022 - 09:22

  Yeah I think this one is on the edge but you are probably still within your rights to request a refund, replacement, or repair as the thing breaking is clearly a major fault.

  The main argument would be what is a reasonable time to expect the product to last. I'm not sure if the ACCC has issued any guidance in regards to Air Fryers I know they have stated suggested lifetimes for TVs and some appliances.

  So while you may be entitled according to our very strong consumer laws I doubt the company will happily refund you unless you are willing to plead your case and go to the relevant state business obudsmen and make a formal complaint.

• 

  lgacb08 on 04/01/2022 - 12:38

  Question is why got sucked into those noname overinflated price ebay crap when you can get one from kmart or the like for less than that and at least 2 year warranty. For a kitchen appliance I (and ACL) don't think 1 year warranty gonna cut

• 

  mmd on 04/01/2022 - 12:44

  +4

  Update: thankyou all.
  Shoutout to KG electronics for going above and beyond. I emailed them and they are replacing it.
  It was a pleasing result.