Should Customer Return Gift Card if Telstra Failed to Port His Number?

Lsergeynew37 on 03/01/2022 - 15:53
Last edited 05/01/2022 - 18:09

Hi folks. Here is the situation. Asking for a friend.
On boxing day, someone bought S21 from JBHiFi. He also signed in the contract with Telstra for 69/month for 12 months - and JB gave him certain gift card. Sales person promised to organize transferring current mobile number to Telstra. This gift card was used immediately for paying for the S21.
A week later new sim card still was not active. User contacted to Telstra support, and they said that porting request had been cancelled by some reason. Also, support said that as there are no active connections between Telstra and this customer, no further charges will be applied. As well as no termination fee.
Question is: is it a gain for this customer? Or he will get a bill from Telstra/JB?
Please share your thoughts.
UPDATE: Telstra finally ported number in 10 days of awaiting and after their support said that request was cancelled. So case closed.

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Comments

  • AndyC1 on 03/01/2022 - 15:57
    +1

    Get it in writing.

  • deme on 03/01/2022 - 16:01
    +9

    Member Since
    12/02/2021

    "friend"

  • SF3 on 03/01/2022 - 16:06
    +3

    Asking for a friend.

    My friend, said don't know.

  • Ema000 on 03/01/2022 - 16:14
    +5

    I don't think that should have worked because JB needs to have that confirmation that the porting worked before issuing the gift card…

    • Associated87percent @ Telstra on 03/01/2022 - 16:29

      This is correct

  • steven6 on 03/01/2022 - 16:17
    +9

    Your friend should be given a free upgrade to Gold Level Ozbargain membership.

  • Unorthodox on 03/01/2022 - 16:25
    +1

    Yeah someone's stuffed up… Otherwise you can easily provide a wrong acc# or details to deliberately fail a port.

    The staff member should not have issued the phone or card until it's been successfully ported or if it's a non-porting day issue out a new temp number to the customer's account so it's active

  • Islund on 03/01/2022 - 16:48

    Win-Win

  • Xcwizit on 03/01/2022 - 16:49

    Get your "friend" on here so we can speak with him directly lol

  • Neoika on 03/01/2022 - 16:57
    +2

    Your friend did not tell you all. Actually, he did 5 times with different numbers on that day and all portings were failed.

  • RockyRaccoon on 03/01/2022 - 18:22

    Asking for a friend

    Is fifth on the top 10 phrases of banished words this year

    https://www.wzzm13.com/article/news/local/youre-on-mute-and-…

  • JIMB0 on 03/01/2022 - 19:39
    +1

    I had to come back the next day once the new service was up and running. They refused to issue the gift card beforehand.

  • Heaps for Cheaps on 03/01/2022 - 20:35

    My thoughts… I really miss the Deli Cups from the dairy aisle in the supermarket: https://www.youtube.com/watch?v=rbdge5-kGCY

  • Andysjunks on 05/01/2022 - 16:25

    In my opinion there is no need to return the gift cards (or the value) as it was given based on the contract was accepted between the customer and JB as a Telstra agent. Telstra then failed to honour the contract therefore no fault of the customer.

    • Neoika on 05/01/2022 - 16:33

      What if a customer deliberately gives the wrong info (like DOB or account No.)?

      • Andysjunks on 05/01/2022 - 16:40

        That's why the normal process should be only issue the gift cards when everything is in order and processed.. which from what is described here is not the case in OPs scenario.

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