Hi all,
Not sure if others have experienced this.
Today I had 2 separate deliveries from an order that I made on Amazon via Parcelpoint. 1st delivery was around 12.30pm with item A & B. 2nd delivery was around 2pm with item C. I ordered A,B & C all in one order and both boxes were sent from their Dandenong warehouse, according to the labels (VIC based).
Just a bit curious why can't Amazon just package them all in 1 box and delivered once? Is it because they need to meet the delivery time promise?
This is also not the first time. Few months ago I ordered an item (6 units). First time they delivered 4 units and second time they sent the remaining 2 units. I would've been completely fine to just wait until they have all the items (if they didn't have enough stock) that I've ordered and send it in one go, rather than sending them in multiple packages.
It's a small hassle as I need to go downstairs to collect the parcel from the lobby (high rise apartment). Not a big problem. But I think the bigger issue is that it seems to be a waste of resource/labour and materials (multiple boxes), especially with how much workload and stress the freight businesses have during this time of the year and the impact of COVID-19.
Does anyone have similar experience? Are there ways to fix this because I can't seem to find any options during check out.
Keen to hear from fellow OzBargainers :)
It's cheaper one way or another. Amazon is all automated in how it makes delivery decisions, from how long it'd take someone to pick it up within the warehouse to how it actually gets delivered, storage on each vehicle delivering and weight of each package. If it was increasing workload and it cost more to Amazon they'd change their method, so I imagine it's decreasing workload somehow.
Imagine if one item was the other end of the warehouse. Rather than send someone walking for 10 minutes from one end to the other and back again it's probably easier just to keep that person packing in their own area and get someone else to pack another one on the other end, saving 5 minutes. That means a few more packages out the door in that time.
Also comes down to whether items within each box could damage each other, then how much packaging that requires to protect them.
I've had Amazon occasionally give me the option to delay the faster products in order to get it in one box, but it's rare. If it was easy for them to do they'd offer it on everything.