Incredible Service from Amazon

NotAnAudiophile on 17/12/2021 - 15:52

This is not the first time I've had this service from Amazon - Bought a Black Friday item, sent out a few days later - 2 weeks go past, no shipping updates, I ask Amazon and they processed my refund in the next 2 days. Another week passes - the item shows up today, I ask Amazon what to do, they send me a prepaid shipping label, i try to send it and its not valid somehow, I ask them again and they ask me to to keep the item (!) They've already refunded me for it remember.

Incredible. Well played Amazon!

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Comments

  • 87percent on 17/12/2021 - 15:57
    +3

    Their customer service is one of the best.

    • montorola on 17/12/2021 - 17:48

      While I'm here, shoutout also to AMEX, they have great customer service too!

  • raptormesh on 17/12/2021 - 15:59
    +4

    Yup, as long as you don't abuse it.

  • Jimothy Wongingtons on 17/12/2021 - 16:08
    +3

    i cannot tell if you're being sarcrastic or you actually like the sh%tshow that is the current customer service amazon afford

    • MagicMushroom on 17/12/2021 - 16:57
      +1

      Depends on what OP got. Happy to get pushed around for a free product in the end if its worth $200+

      • NotAnAudiophile on 18/12/2021 - 08:27

        It was definitely of significant value.

  • Big Lenny on 17/12/2021 - 16:16

    what was the item btw?

  • garetz on 17/12/2021 - 16:21

    Better be careful, this happens too many times and they will ban you.

    • apsilon on 17/12/2021 - 16:39

      I think the time frame between issues makes a significant difference. I've been using Amazon for 18 years and have had numerous missing parcels, damaged items and warranty claims over that time without issue. Those that find themselves banned seem to have frequent issues in relative short periods of time.

  • illogicalerror on 17/12/2021 - 16:56

    I've had a few items from amazon free with refund. Some of them in the $4-500 range. I buy loads of stuff there though. I love the cheap and cheerful nature of the site, can just let my inner consumer run wild and buy buy buy.

    • montorola on 17/12/2021 - 17:48

      can just let my inner consumer run wild and buy buy buy.

      Username checks out lol

  • HardQuiz on 18/12/2021 - 01:18

    Who was the courier?

    • NotAnAudiophile on 18/12/2021 - 06:14

      Auspost

      • HardQuiz on 18/12/2021 - 10:45

        Amazon will get their money from Auspost.

        • NotAnAudiophile on 18/12/2021 - 13:02

          Probably true- I'm sure they have insurance for all the stuff they send

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