FedEx TNT - Sorry we missed you? How does it work?

Fergy1987 on 15/12/2021 - 09:59

Hi everyone,

I had a parcel attempted delivery to my house yesterday morning and TNT left a Sorry We Missed you card advising that my parcel was being taken to a TNT Local exchange.

The issue is, I have no idea where the parcel has actually been taken? When i look it up online all I am told is that its "In Transit" but at no point did this update with details as to where to pick the parcel up from.

I have tried calling them and emailing them but with no response so I have no idea what to do. I went to the local pick up spots and they have nothing in their system to suggest they have my parcel.

Can anyone tell me if they have any experience with this and if it took a day or so for the parcel to actually be available for collection? Or was it available the same day. I'm just worried its hidden in the back of some guys truck.

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Comments

  • jv on 15/12/2021 - 10:00
    +10

    Too late… It's gone now.

    Just order another one.

  • Cheaplikethebird on 15/12/2021 - 10:03
    +1

    I had this happen last week. I got a text message later in the day telling me to pick it up from a local newsagent.

    • jv on 15/12/2021 - 10:05
      +1

      This parcel though seems to be hidden in the back of some guys truck.

      • Cheaplikethebird on 15/12/2021 - 10:13
        +2

        Same thing happened with mine. SWMY card didn't have a location and tracking said in transit.

        Got a SWMY text message at 11:15am, then a text with parcel pickup location at 5:50pm, so obviously when courier has finished their rounds.

  • garetz on 15/12/2021 - 10:05

    Call TNT and ask them where the parcel was sent to which local exchange.

    • jv on 15/12/2021 - 10:05
      +3

      "I have tried calling them and emailing them but with no response"

      • garetz on 15/12/2021 - 10:06
        +3

        How does a phone work ? Maybe try again later, just like back in the day.

      • coffeeinmyveins on 15/12/2021 - 10:18

        I know you're trying to be smart, but clearly OP called, waited for a few minutes and hung up after not wanting to wait on hold so that's on him.

        • jv on 15/12/2021 - 10:24
          +6

          but clearly OP called, waited for a few minutes and hung up after not wanting to wait on hold so that's on him.

          Where is that 'clear' ?

  • Hithere on 15/12/2021 - 10:16
    +3

    The driver may not have returned to their drop off/pick up depot until this morning and the parcel could not be logged as undelivered until then.

    You'll probably receive a notification sometime today as to your pickup options.

  • coffeeinmyveins on 15/12/2021 - 10:17

    I have tried calling them and emailing them but with no response

    As in you didn't wait long enough on hold when you called them?

    I called them for a similar issue a week ago and waited for about 15min on hold until I got through to someone.

    I ended up going and collecting it from their facility in Erskine Park.

    They're pretty useless.

    • Fergy1987 on 15/12/2021 - 10:21
      +1

      Yeh I was on hold for 40mins before I gave up.

      Looks like I'll just wait for them to send me something.

  • 87percent on 15/12/2021 - 10:59
    +1

    last time i had a missed package from TNT, it went to my local 7-11 and i had to enter this code at a locker. The time before that, it went to a local newsagent

  • SF3 on 15/12/2021 - 13:32

    On gumtree?

  • the1doood on 15/12/2021 - 15:06

    They usually don't even try to deliver and send these sort of messages.

  • Danstar on 16/12/2021 - 08:02

    Happened to me too. But I got an sms a few hours later saying where they’ve dropped it off.

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