TPG oh TPG

joannatan on 02/04/2012 - 16:39
Last edited 02/04/2012 - 20:29

I was happy with my tpg internet speed, it was faster since i joined their bundle, but all the sudden the speed drop 30%, then I complaint to their tech support, they send technician to check the cable. couple days later got feed back said all line are good, just got interference from AM frequency. I ask to their tech support, how can be the line got interference from AM frequency? then she told me that the AM cable also installed under ground, same as the copper line that transmitted my signal. this is already dodgy answer and she try to convince me that my line only capable to get that current speed. Then I told her why I got higher speed previously and this is not the first time i got this issue, as every time tech come check the cable then line back to normal.
then i gave her the map from tpg website that show my current address what my neighbour get the connection speed and then i show her as well the speed of my neighbour that 1 number different that got higher speed, then she argue that my neighbour got better cable. what? she is telling me the issue on the off street cable, now telling me on site cable? liar liar liar.

then she transfer my call to her spv as she can't handle or telling bs to me anymore. then the supervisor just told me that i need to consider different provider.

what a tragic. a looser

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Comments

  • WalkerHarris on 02/04/2012 - 18:12
    +2

    this happened a lot with TPG… I used to with iiNet, iPrimus, and all other providers I've been with had synced up a lot higher or marginally 30% more than what I am now with TPG.

    I wish someday they got caught and penalise… what a tragic!

    • kumak on 03/04/2012 - 08:36

      I used to be with iiNet as well and had no problem.
      Now I use TPG as I don't have any choice.
      the only option for my new house is either TPG or Telstra.
      No other ISP can provide ADSL2+ in my area :(

      • joannatan on 03/04/2012 - 11:32

        what issue currently you have?

        • kumak on 03/04/2012 - 12:06

          SLOW, especially on peak hour
          and sometimes drop out that I have to restart my modem.

          Overall, it's not that bad.
          I still can surf the internet and watch stream movies (after wait a little longer to load the movie).
          However, iinet was much better in my previous house.
          I almost never had to restart my modem which always run 24x7

          Well…maybe it's not entirely TPG's fault, maybe it's the exchange issue, since there are not many ISP provide ADSL2+ in my exchange (BUNA)

        • joannatan on 03/04/2012 - 13:48

          same issue, i do have a lot of restart as only msn / ym chat is working, and i can't browse, never got issue when i was with aapt and never call appt help desk as well, but since move to tpg seems every 6 months I have to call them :)

  • imaximax1 on 02/04/2012 - 18:24

    Had this problem with Exetel, and they fixed it fine.

    TPG have a HORRIBLE adsl structure (my friend that works with telstra says he shudders at the sight of it).

    • Paul Atreides on 02/04/2012 - 18:39
      +1

      well what can ya do when people think the only difference is the price? =/

  • scrimshaw on 02/04/2012 - 18:56

    OP,

    Try connecting your router to a different power point. Or use a different power board.

    TPG gave me the exact same diagnosis (they blamed it on AM frequencies and gave me a lot of technobabble about signal noise). One day I decided to just use a different socket and used a different branded surge protected powerboard — problem solved.

    • joannatan on 02/04/2012 - 20:55
      -1

      are you saying the power that connected with my modem? i got two modem, both got same connection.
      i have try to connect my modem directly to my laptop via cable without the router still the same.
      i have try put on my kitchen and lounge, my bedroom, all got same speed connection.
      I did check on their website http://www.tpg.com.au/maps/, it show all people around my area got slow connection, normally all my neighbour got 4000kbps, so far it is only me that got that speed and the rest below that speed, and if i just change 1 street number different, then majority got 4000kbps+ and some got 5000+ kbps.
      i asked her explanation how that possible, only 1 street number different, then she told me that my neighbour connected with different cable, which is bs. she must be thinking that I was so stupid and have to believe what she said.

      • Cobalt_ on 06/04/2012 - 18:32
        -1

        You realise that the connection maps are only a loose guideline and not a precise measurement of what your maximum attainable speeds will be. There can be dozens of factors which will affect your line speed and quality including cable length, quality, internal wiring, CPE hardware, as well as taps and batteries on your line. Also one street away could have much better speeds due to a better cable path. Your telephone cable almost never goes straight from your exchange to your house, but can loop and go in all different directions before reaching your house so while your distance from the exchange will be one fixed length, the cable run could be much much longer. Your friends on the next street over may have a more favourable cable path than you.

        As I mentioned below you should really take this to Whirlpool where people with a much better knowledge of the telecommunications industry can chime in and offer you better possible solutions to your problem.

        • hm on 06/04/2012 - 18:49
          +1

          you should read the thread because bandwidth on the same line does not drop for no reason

        • joannatan on 06/04/2012 - 19:22
          -2

          People love jump on board without reading the whole story mate

        • Cobalt_ on 06/04/2012 - 20:36

          Actually bandwidth does drop on the same line for a reason, happens all the time. Ever heard of line degradation, environmental conditions, open circuts, foreign batteries? Derp

        • hm on 06/04/2012 - 20:55

          Not possible, sorry "mr i have no degree or work in the industry but im an expert"

        • Cobalt_ on 06/04/2012 - 20:56

          hm, all I see in this thread is a poorly explained rant by joannatan and not much other important information to back up the claims such as previous and current sync speeds, line noise and attenuation. If this same info was posted on Whirlpool you would have been torn apart.

      • hm on 06/04/2012 - 21:04

        cobalt, he has given speeds and any of you suggestions is just pissing in the wind that bear no relevance to long term speed issues

        • Cobalt_ on 07/04/2012 - 01:12

          Actually he hasn't stated whether the sync speeds were determined through bandwidth sites or modem stats.

        • hm on 07/04/2012 - 01:19

          again… are you for real???

          or do you just like pissing in the wind

        • Cobalt_ on 07/04/2012 - 01:34

          All I see is a reference to speeds according to street map. Again no modem sync information. Can you not read?

        • hm on 07/04/2012 - 01:37

          Yea, all i see is you rambling crap that shows you have no idea of what you're on about

        • Cobalt_ on 07/04/2012 - 01:40

          It appears I seem to know a lot more than you. Sorry to have struck a sensitive nerve.

        • hm on 07/04/2012 - 01:43

          Now your just making me pmsl at your attempts to show you know wots going on

        • joannatan on 07/04/2012 - 01:52

          do you think technician that come to my place two weeks ago just playing around in my house? and what is in your mind, i have it degree and networking certification just check the speed based on tpg maps only. surely, i lodge my complaint because I check my modem speed every day. if i don't check every day, how do i know my speed drop or not. honestly, you have lack analyzing skills and comprehension reading something. shame on you.

  • japik on 02/04/2012 - 19:10

    I'm in the same boat. When I first joined nearly 3 years ago I had a sync speed of 7100kbps avg, now I'm lucky to get 6100kbps. Now they are saying my line attenuation is too high and I need to get Telstra to check the lines. The building I live is 8 years old. I don't believe my cables is that bad. Going to change providers soon as possible.

    • joannatan on 03/04/2012 - 08:21
      +1

      On my first conversation with them, they blame off street cable, but yesterday they told different story, she said my wiring was the issue, what a bs answer

  • Candour on 03/04/2012 - 07:46

    wow! and i thought iinet was bad.
    get the same 5000-6000+ sppeds and am told this is good!
    am waiting for nbn.

    we breed people who cannot tell the truth with integrity.
    business is supported by government in ripping off the people.

  • punter1 on 03/04/2012 - 21:02

    it is better to sign up with internode

  • samfisher5986 on 04/04/2012 - 00:16
    +5

    This thread is full of silly posts.

    Internode will give you the same bad internet connection, the only reason you would pay a million dollars extra a month is for their support.

    TPG uses Telstra infrastructure.

    1. The ONLY way they can do ANYTHING to your line is putting it on a stability profile if your line is a little dodgy.

    2. Having a problem with your connection at your local exchange (unlikely)

    Fact: Any ADSL2 speed you receive with one ISP will be identical to another ISP except for when a stability profile is used or not.

    Your ADSL2 is syncing with your TELSTRA exchange, it doesn't travel through the actual TPG pipes until after the modem has a sync speed.

    When you turn your modem on, it "trains". The simple explanation is that it tries to find the right sync speed for the quality of your line so that the SNR margin is 6.0db.

    So basically its a Telstra issue, if you have purchased your phone line through TPG, ITS STILL A TELSTRA ISSUE, it just means that the TPG rep has to contact Telstra themselves.

    They have NO Magic powers to tell the stupid telstra reps to fix it better, most of them barely understand how ADSL works so don't expect a miracle.

    • joannatan on 04/04/2012 - 01:04

      i don't get it, how am frequency interference the copper line? am radio on the air many years ago, why just all the sudden impact my off street cable on the exact day of my new billing cycle? and based on my screen capture, it seems all my neighbour got downgrade speed as well.

      and based on my previous experience, normally the tech come to check my cable, tell me everything are okay,then speed come back to normal

      this time, they told me to find somewhere else as they can force telstra to fix it.

      I repeat again, this is not the first time they downgrade my speed, when i first connected with tpg, got better speed, above 5000kbps, then downgrade to 4700 as they told me connection wasn't stable, SNR since I joined tpg till dec 2011 was 9. At time the technician told me that they are able to increase the speed and decrease the speed, since then every my speed drop below 4000, i called their help desk, hang up the phone speed back to normal 4600-4900. it doesn't work this time.

      Dec 2011, i have switch to their bundle plan got speed back to 5600-5900 with snr 6, stable, no drop out.

      And now my speed between 3600-4200 and they told me this is the maximum speed that my line capable. when i checked on their website www.tpg.com.au/maps under my street address, the people around me got less than 4000 kbps, in fact in sept last year most of them got 4000+, now most of them only got 2000-3000 only.
      When I changed 1 street number different then I got everyone got 4000+ and some got 5000+.
      When I asked this thing to TPG reps, she told me that my building cable issue (remember at the beginning she told me AM frequency interference on off street cable), so which one is true?

      • samfisher5986 on 04/04/2012 - 01:08
        +1

        Its a telstra issue and likely related to their equipment and cabling getting old and it not causing enough issues for them to fix it.

        It sounds like TPG put you on the stability profile because your phone line isn't very good.

        They can take you off this to increase your speeds, but expect dropouts and other issues.

        Again, this is a Telstra problem that they likely won't fix.

        • joannatan on 04/04/2012 - 01:19

          how can be people 1 street number different got better speed than me? if off street cable that connected to the dslam is the main line, how my next door house can have different cable? it doesnt make sense at all. if you talking different suburb, may be. but same street name only different 1 street number. example my street number is 2, so i put street number 1 and street number 3, both of them got higher speed than me. where is the logic they can get better speed as the tech told me the main issue is off street cable. I don't believe street number 1 and 3 got different off street cable.

        • samfisher5986 on 04/04/2012 - 01:22

          There is sometimes a cutoff on some streets where one house will start to use a different underground cable which is a longer distance.

          This could be one reason why, your house is using a different cable.

          The other reason is your internal phone wiring is low quality or longer compared to your neighbors.

          For example if your neighbor has 5m of internal wiring until it hits your modem, and you have 40m, then that would explain it. phone lines in your house become worse as the cable gets longer.

        • joannatan on 04/04/2012 - 01:24

          the tech that come to my place said no issue on internal wiring. so the issue on the off street. so if off street the main issue, then all these neighbour should use the same off street cable.

        • samfisher5986 on 04/04/2012 - 01:28

          Just because there is no issue with your internal wiring it doesn't mean that you won't get slightly lower speeds compared to your neighbor.

          Also as I said…. all your neighbors don't always use the same cable, Telstra are known to do all kinds of things with their underground wiring.

          It would not be uncommon if you were using a different cable with a longer distance to the exchange.

      • joannatan on 04/04/2012 - 01:32

        fact no.1 no issue on internal wiring
        fact no.2 issue on off street cable from am frequency interference
        fact no.3 house next door that using same off street cable get more speed

        do you see that fact no 2 and no 3 conflicted fact?

        I do not believe my next door neighbour using different off street cable. I can understand if different street address, they use different cable, but this is same street name, only different 1 number. No logic what so ever.

        • samfisher5986 on 04/04/2012 - 01:36
          +9

          Sigh.

          None of those facts are actually facts.

          If you want to be stubborn then go ahead, won't change the truth.

          I think you need to change to an ISP that can help you understand the situation. I'm guessing there is an English barrier between you and TPG/Telstra that is preventing your issue getting fixed.

        • joannatan on 04/04/2012 - 01:48

          which one that not the facts? do you have the actual fact for sure that my next door neighbour got different off street cable then my place?
          i have done lodge my complaint to TIO, this is not about stubborn, I just want to get my right, my speed drop 30% overnight and no once can explain to me why they increase my speed and decrease my speed and they don't have explanation for this.

          English yeah may be that is true, as both of us Engrishhh is not our first language. happy now? don't use language on this topic okay

        • samfisher5986 on 04/04/2012 - 01:54
          +4

          You have no facts, just as I don't.

          So you trying to say I'm wrong is stupid because its a plausible explanation for you situation.

          Your speed dropping overnight is likely due to your internal wiring or telstra's underground cables.

          Telstra's machines do not pick up small issues with your phone line. You have literally been told "your phone line is not completely stuffed up, you already knew that.

          Also English matters, because you fail to understand the situation properly. You need to come up with some facts on your own.

          Telstra do not care that you lost some speed, they care if your phone line has static, they care if your SNR margin is going up and down like a yoyo, they care about random disconnects.

          What you are failing to understand is that TPG have no choice, all they can do is talk to Telstra.

          Telstra are under no obligation to fix your issue because all you are saying is "I lost some speed", they might if you had Bigpond Internet.

          Thats just how it is, just wait for the NBN.

        • joannatan on 04/04/2012 - 01:57

          are you saying the telstra tech that come to me place that checking my internal wiring not telling me the truth? the report that he sent to tpg saying the cause of the issue is off street cable.

        • samfisher5986 on 04/04/2012 - 02:01

          Some of them barely understand ADSL, they just know about telstra phone lines and thats it.

          It was only last week I had a telstra tech come to look at my phone line that had static, he said maybe I should change ISP's to fix the issue, he had no idea. The only thing he knew how to use was his machine that tests the phone line.

          I've had to rebook a Telstra appointment so they can come out and fix it because the previous tech didn't know what he was doing.

          The tech is likely just assuming things, i'm not saying he's wrong, I'm just saying they are wrong very often.

        • joannatan on 04/04/2012 - 08:12

          This is the second times in the last 6 months tpg ask telstra to check my internal wiring and both occasion they said no issue

        • kumak on 04/04/2012 - 09:54

          Just curious, which suburb/exchange do you live?

        • joannatan on 04/04/2012 - 13:47

          concord exchange

        • kumak on 04/04/2012 - 14:09

          I thought you're in Melbourne (looking at your profile)

        • joannatan on 04/04/2012 - 14:38

          wife from melb. this account share between me and my wife. she created this account and sometimes I used her account as well. so can be male or female :)

  • Cheeper on 04/04/2012 - 01:46
    +1

    I wonder if the OP knows what an isolation test is? No mention of him doing it.
    Some modem stats would help too.
    They always blame the isp. I know of one that called the isp because of mouse problems!! Sad!

    • joannatan on 04/04/2012 - 01:50

      done mate, i have done many isolation test before call their help desk.
      I have two modem. I have degree in IT, networking certification as well.

      • japik on 06/04/2012 - 02:18
        +1

        I also have a degree in IT networking and can say Tpg is doing something fishy, I spoke with my neighbors in same building and they have higher sync speeds than me over 1000Kbps . Also my line speeds decreased when I asked to be put on fast 3db profile a few times. Then I was warned by one tech under the name cherryS that if I keep changing that the port could be damaged, what a load of crock. Since then my speeds have deminished in past 6 months. Jonnatan you are right to be suspicious as many have similiar experiences as you and me. I'm changing as now there are $39.90 plans unlimited with other companies so might as well save $20 a month.

        • joannatan on 06/04/2012 - 12:44

          after i lodge my complaint to tio then their compliance called me and arrange the highest tech support to call me. i asked him same question how can AM radio frequency that via sound wave can interference the signal on the copper wire underground? as i told him, if that am radio interference this off street cable. it should effect the line long time ago and I am not aware any new AM radio station or new radio transmitter / repeater in my area. he can't answer this question.

          one thing that i was wrong, i remember in the past that every complaint to tio telecom company need to pay $250, but seems it has been changed now, they just pay monthly bill to tio.

        • Cobalt_ on 06/04/2012 - 14:27

          Seems like everyone these days has a degree in IT. Telephony/telecommunications is a whole different ball game. Best off taking this to Whirlpool where people have a lot more knowledge on the subject matter.

          Also this is the risk you take when going with a budget carrier like TPG. When you pay the premium to go with iiNet or Internode you're usually taken better care of when it comes to these sorts of faults (usually, not always)

        • samfisher5986 on 06/04/2012 - 14:48
          +3

          Indeed Cobalt.

          A degree in IT doesn't mean anything at all, it doesn't demonstrate that you have any knowledge in IT.

        • hm on 06/04/2012 - 16:33
          -2

          This is not a fault TPG is throttling the connection because thier exchange cannot handle the amount of bandwidth for your area

        • joannatan on 06/04/2012 - 17:38

          So why people need it degree if they still don't know IT? hahhaahaha
          U are joking right

        • hm on 06/04/2012 - 17:57

          Yet any body else has not offered any other reason but to neg beacause thats all they know, a reason for you neg would be nice

        • samfisher5986 on 06/04/2012 - 18:35

          joannatan, I don't understand what your attempting to say.

        • joannatan on 06/04/2012 - 19:23
          -4

          U never understand what i said Sam, no offend

        • Cobalt_ on 06/04/2012 - 21:07
          -1

          hm, if TPG were throttling the connection then sync speeds actually wouldn't be affected at all. That is assuming you're even checking the sync from the modem and not using some wildly inaccurate web based download speed checker. You could be syncing at 100mbps/100 and still be throttled by your ISP. Your exchange can also be oversubscribed thus causing slow speeds but you can still sync at your full line speed.

          Any drop in sync indicates a problem with either equipment both client or exchange side or an issue with cabling such as degradation or interference.

          Once again what you have posted in this thread just shows how little you know about the situation.

        • hm on 06/04/2012 - 21:18
          -1

          "if TPG were throttling the connection then sync speeds actually wouldn't be affected at all"

          are you for real??

          theres just no getting through to some people, ok beleive wot you want

  • hm on 06/04/2012 - 04:10
    +2

    your internet provider is throttling your connection, simple

    • joannatan on 06/04/2012 - 12:39

      that what I think. but seems samfisher will disagree with us hahaha.

      • hm on 06/04/2012 - 16:35

        I have found the best way to deal with this is to bamboozle them with your knowledge on the subject, tell them that you will to go to the ombudsman as you are not getting the service you are paying for and they quickly come to the party because giving you optimum bandwidth is easier and cheaper for them than dealing with an official complaint

        • Cobalt_ on 06/04/2012 - 20:45
          +1

          Ombudsman is going to do very little for an ADSL connection speed drop. All you are going to do is label yourself as a problem customer and get even less support from your ISP.

        • hm on 06/04/2012 - 20:53

          How do you come to that conclusion when you are paying for a service that most likely includes minimum standards and not receiving it?

        • Cobalt_ on 06/04/2012 - 21:08

          Minimum spec for ADSL is 1.5mbps according to Telstra. If you sync above that they aren't going to care very much for whatever you claim slow speeds to be

        • hm on 06/04/2012 - 21:16

          i couldnt give a rats wot it is, just coz its 1.5mbps according to Telstra bears no relevance to them having been able to deliver 4 times that, how do you explain then that they have been able to deliver at speeds much higher than that?

    • infinite on 06/04/2012 - 21:02

      At last, someone in here with a clue. TPG throttles users right across the network in peak times & even outside that. Head over to the whirlpool forums for a better idea of the joke of a company TPG is & the way they treat their customers..

      • hm on 06/04/2012 - 21:06
        +1

        you mean cobalt?

  • grog on 06/04/2012 - 21:22
    +1

    You have 2 active copper wires running from your phone socket to the dslam in the exchange.

    These 2 copper wires are not soldered, they are crimped using cheap crimp devices at every joint along the way.

    This is the cheap way of joining domestic telephone wires.

    Every joint was soldered by real telstra linesmen years ago and the lines/joints were in good condition.

    Then telstra/telecom was "sold" and our lines have gone downhill ever since, caused by these cheap crimps.[money saving]

    You are at the mercy of these pathetic joints and so are the rest of us.

    Blame the company that was fined over $23 million dollars last year for anti competitive behaviour.

  • joannatan on 06/04/2012 - 22:29
    -1

    conclusion, if you have any issue with your isp, just accepted as sam and cobalt suggestion, nothing that we can do and no point for us to complaint or lodge complaint to tio.
    to both of you and some people that have same mind like both you, you are not a problem solver. if you have any issue most likely both of you just accept your faith.
    and most importantly, i know both of you have english as your first language, but unfortunately both of you have poor skill on comprehension with your reading. English is not my first language but my comprehension reading is not bad as you. not sure why this is happen in here. Mod feel free to remove this comment.

    • Cobalt_ on 07/04/2012 - 01:22
      +2

      Neither Sam or myself said anything of the sort. You have started another poorly structured rant against a company. You have claimed to be an IT expert and to know everything there is to know about IT and telecommunications. You appear to have very little understanding about how ADSL works and the way faults and line conditions can affect the quality of your internet.

      Yes you are entitled to ask why your internet has degraded, you are also well within your rights to ask that the problem gets rectified. But if you approached the poor TPG tech with the same poorly constructed tirade as you have here, then I don't blame them for giving you some random story to try and fob you off.

      The gist of it is, TPG use Telstra's copper to deliver your internet. 95% of problems associated with degraded ADSL delivery lies within that copper network. If you use a budget carrier like TPG expect a fight to get anything fixed, thats the simple reality of using a budget second rate ISP like TPG. Don't like the service? Go to a better ISP, iiNet and Internode come to mind. Don't fool yourself into thinking that just because you're with a better ISP that you won't encounter issues with Telstra's copper network. However a better ISP will work with you to try and resolve any issues you may encounter.

      Calling up your ISP and acting like an arrogant jackass won't win you any friends or entice the service people to help you with your problems. Neither will that fly on internet forums either. People have tried to explain to you here that there is no conspiracy, TPG isn't acting in the shadows throttling people's internet connections on a whim. The most likely issue is a degraded phone line which you just do not seem willing to accept. Too bad for you I guess because in the end it's you that has to deal with a poor internet connection, not us. Approach the problem logically. Request TPG send out a technician to perform a TDR on your line and see where you go from that. Hopefully they can find the issue and work to resolve it.

      • hm on 07/04/2012 - 01:26

        As opposed to your understanding?

        Is it that hard to see that TPG is throttling his connection or are you really that much of an expert you cant see that?

        • Cobalt_ on 07/04/2012 - 01:38
          +1

          Actually it is very hard to understand what is going on because I have stated from the start this entire thread is a poorly constructed rant. Which of course will not provide the op with any sort of resolution or relief because they do not seem willing to accept the issue most likely issue lies with the copper. Of course you can adjust your tin foil hats and go with the conspiracy theories if you so wish that TPG is secretly throttling your connections.

          If that is the case, stump up the extra cash and go to a better ISP. No one is forcing you to accept below par service from just one carrier. Choose another and move on with life.

        • hm on 07/04/2012 - 01:41

          You said it mate… you have no idea

        • joannatan on 07/04/2012 - 01:41
          -2

          why should i move to another isp, it is same that i gave up, become the looser on this battle. it is about how you deal with the problem. it is their issue, it is your right to get what they should give it to you.

      • joannatan on 07/04/2012 - 01:39
        -4

        as i said you have problem comprehend reading some comment, better you read carefully rather than jump on board telling me do this do that. i never claimed my self as an IT expert, I only said that I have degree in IT and networking certification as well. So when TPG engineer rang me last week, the information that she gave to me doesn't make sense compare with the fact that I got and I have experience in the past. never mind, i don't have time to repeat my story to you.
        do you know how difficult talking with them, it is the same difficulties when you talk with someone have issue with comprehension. even you tell them 10x, if you lucky the other part will understood what you said, if you don't even you tell the same story 100x, that person won't understand.

        when i told the engineer about the speed that I got before, her answer only " your speed is still under acceptable speed ".
        it is the same when you have ED and you go to the doctor, and your doctor only said "you don't have any ED issue", as long as you still able to ML then no issue what so ever.

  • hm on 07/04/2012 - 01:54
    +2

    Suggested reading about internet throttling by ISP's

    http://www.broadbandexpert.com.au/broadband-news/guides/avoi…

  • samfisher5986 on 07/04/2012 - 02:27
    +1

    This thread is a complete joke.

    TPG do not throttle or cap, and their unlimited plan is 24/7 unlimited without restrictions.

    Anyone who disagrees with this is wrong.

    Also "hm" I know his English is not very good, but your posts don't even relate to the issues joannatan has…

    In this entire thread joannatan has failed to explain basic information relating to his issue, if he can't tell us this basic information, I have no idea how overseas TPG support who then relays it to Telstra will figure it out.

    As already mentioned, Telstra own the exchange, installed the sockets in your house, the phone line outside your house and the connectivity underground.

    TPG own some networking equipment inside the exchange and then provide connectivity to the Internet. What is being suggested in this thread is a result of not understanding how ADSL works

    In short, if your speeds are as fast as your sync speed then its IMPOSSIBLE for it to be TPG's fault unless there is a widespread issue in your suburb/city/state.

    Anything past this is Telstra's problem.

    Lets put on our tin foil hats and figure out the conspiracy on why the world is trying to slow down joannatan's sync speeds!

    • hm on 07/04/2012 - 02:40

      Evidence?

      • samfisher5986 on 07/04/2012 - 02:41

        of?

        • hm on 07/04/2012 - 02:43

          TPG do not throttle or cap, and their unlimited plan is 24/7 unlimited without restrictions.

          Anyone who disagrees with this is wrong.

        • samfisher5986 on 07/04/2012 - 02:50
          1. I use TPG myself, I download over 300 GB per month maxing my connection speed on a wide range of protocols.
          2. Australian TPG Staff state they do not throttle, cap or have a AUP for unlimited.
          3. Whirlpool TPG reps state the same thing.
          4. There is no evidence that they do throttle, yet plenty of evidence from those ISP's who do throttle things like P2P.

          For example plenty of people have been threatened or kicked of Exetel for downloading too much.

          Plenty of people have provided proof of the few ISP's who throttle connections, TPG is not one of them.

        • hm on 07/04/2012 - 02:53
          -1

          your answers

          1. Heresay
          2. Heresay
          3. Heresay
          4. Heresay
        • samfisher5986 on 07/04/2012 - 02:55
          +2

          I find it amusing that the entire TPG sub-forum on Whirlpool backs up what I'm saying, yet somehow this is not enough for you.

          I find it amusing you are implying that joannatan is being singled out for no reason, he pays the same amount of money to TPG as everyone else.

          Yes "hm" the TPG CEO decided he didn't like him so they are stuffing around with his connection, hahaha.

        • hm on 07/04/2012 - 03:08
          -1

          Im still waiting for your evidence that tpg or any isp throttling does not happen at all

        • samfisher5986 on 07/04/2012 - 03:12
          +2

          I said TPG don't throttle, not "any isp"

          I'm waiting for you evidence that they do, I already provided more then enough.

        • hm on 07/04/2012 - 03:17
          -1

          you provided heresay and im still waiting on your evedence "TPG" doesnt as i said in my previous post

        • cwongtech on 08/04/2012 - 01:03
          -1

          @hm
          I've been on TPG for over 11 years.
          Speed has been the same even after switching to Unlimited (very recently), sync speed is the same, O.P.'s line is just screwed up, not TPG's fault. Just wait for NBN and don't vote liberal or you'll be stuck on it until the next election and possibly even later [Liberal will screw NBN over].
          Enough Backup?

        • joannatan on 08/04/2012 - 18:54
          -2

          U wish mate , but it is highly unlikely labor is the winner on the next election

        • cwongtech on 09/04/2012 - 12:44
          +3

          U wish mate , but it is highly unlikely labor is the winner on the next election

          Why would I be the one who's wishing? You're the one who has an issue, and you need a tissue.
          Maybe give DODO a go.

        • joannatan on 09/04/2012 - 20:49
          -1

          honestly, i don't like the nbn as the price is not attractive for me. why should i be hoping the nbn come to place sooner?

        • cwongtech on 09/04/2012 - 21:00

          honestly, i don't like the nbn as the price is not attractive for me. why should i be hoping the nbn come to place sooner?

          Because the price will be the same..? Not sure why it would not be attractive for you. Been reading too much Malcolm Turnbull's scare campaigns?
          What plan are you on for TPG? NBN will have similar prices to ADSL2+, so I'm not sure what you'd be complaining about unless you're going off the lower-tiered plans.

        • joannatan on 10/04/2012 - 00:17
          -3

          $50 bundle on tpg, which nbn that give 100 gb download and internet acess or $60 unlimited?

        • samfisher5986 on 10/04/2012 - 00:25

          There are not many ISP's who have listed NBN pricing yet.

          But even so there already exists a plan that suits your needs if you got NBN to your home earlier then normal.

          Exetel 25Mbps 100GB plan for $50 a month.

          This is likely 1.5x or twice as fast as most people's ADSL2 connections.

          Unlimited is going to be the same as existing pricing for the lower speed plan NBN offers, please don't be foolish and expect 100 MBps unlimited for $60 a month, though I bet you would.

        • joannatan on 10/04/2012 - 12:11
          -3

          you haven't included the phone line, as i always need the phone line. if you added the phone line then?

          so are you comparing apple and apple now?

        • samfisher5986 on 10/04/2012 - 13:16

          You don't need a phone line for NBN, just get VOIP.

        • joannatan on 10/04/2012 - 15:07
          -2

          omg. even voip u still need monthly the one that you can keep ur phone number

        • samfisher5986 on 10/04/2012 - 16:46

          VOIP does not require a monthly fee for your phone number.

        • joannatan on 10/04/2012 - 22:26

          I can keep my current phone number for free as well? No need special voip modem?

      • Wildesy on 16/04/2012 - 07:13
        +2

        This is like a Catholic asking an Atheist to provide evidence that God doesn't exist.

        Burden of proof is on you to prove they are throttling, not the other way around.

        Also it's spelt hearsay and you clearly have no idea what it means.

  • samfisher5986 on 07/04/2012 - 03:15

    Also joannatan I almost forgot some likely helpful information.

    Just recently a friend of mine had his Internet disconnect every 15 minutes, Telstra Tech visited and found no issues.

    He synced at 12000 before the issue.

    I got my friend to call TPG again to let them know the Telstra guy didn't fix it, TPG contacted Telstra and then Telstra fixed it a few days later without a house visit.

    The important part here is his sync speed went from 12000 to 16000, all from something to do with Telstra's cabling.

    Also if it wasn't already mentioned, Telstra's underground cabling is known to be deteriorating and being poorly maintained.

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