Audi Warranty to Original Retail Customer - Is It Legal?

WT on 08/12/2021 - 08:31
Last edited 08/12/2021 - 09:54 by 1 other user

Audi Warranty

3 years (36 months) manufacturer warranty with unlimited kilometres for new vehicles from the date of first registration or delivery of the vehicle to the original retail customer, whichever comes first. Body and paintwork 3 year manufacturer warranty for paintwork defects for new vehicles from the date of first registration or delivery of the vehicle to the original retail customer, whichever comes first. 12 years manufacturer warranty for bodywork against corrosion perforation for new vehicles from the date of first registration or delivery of the vehicle to the original retail customer, whichever comes first.

Kinda seems like BS and not legal to me

Automotive Audi

Comments

  • apsilon on 08/12/2021 - 08:41
    +15

    Don't confuse warranty with consumer rights. Warranty is something that's offered voluntarily and as such I believe it's legal for warranty to not be transferable. That doesn't exclude you from pursuing issues via your consumer rights.

    On a side note the fact Audi are still only offering 3 years when most manufacturers have moved to 5+ says a lot about their confidence in the product IMO.

    • Gotchas on 08/12/2021 - 18:23
      -1

      Sounds great in theory - have you ever tried to enforce ACL on an unwilling party

      Plus ACL applies mainly to original purchase

      • apsilon on 08/12/2021 - 19:49

        Haven't needed to. The only issue I've had that I wasn't able to sort out I simply did a charge back. I imagine it'd be a PITA but I'm stubborn and would make it work.

        • Gotchas on 08/12/2021 - 23:03

          As long as you don’t mind having your car off the road while you go through the process of fair trading and tribunals then you’ve got nothing to lose

          Charge back and ACL are not the same thing

  • cuteseal on 08/12/2021 - 08:52
    +32

    What is not legal about it?
    The most important bit is not what you highlighted, but rather “from the date” of first registration or delivery to the original retail customer.

    So from the date it was first sold to the original customer (i.e. when it was sold brand new), the warranty lasts for 3 years. Doesn’t matter if it was resold 10 times within those 3 years, the warranty is still valid for those 3 years.

    • [Deactivated] on 10/12/2021 - 14:54

      lol

    • Zachary on 11/12/2021 - 00:15

      I think he meant "original retail customer" as in the first buyer, so anyone else who buys it off him 9and subsequent buyers of that buyer and so on) won't get the warranty and the warranty dies with the original first buyer. which is what he's complaining about?

      • spackbace on 11/12/2021 - 01:31
        +1

        Which is false

  • AndyC1 on 08/12/2021 - 08:55
    +12

    Yes this is legal as it is about delivery dates.

    The warranty does not mention about transfer ability and does NOT state that the warranty only applies to the original retail customer in the snippet you posted.

    If you think it is illegal than make a formal complaint to AUDI and see how you go.

  • brendanm on 08/12/2021 - 09:10
    +8

    Very interesting interpretation op.

  • SF3 on 08/12/2021 - 09:18
    +6

    kinda seems like BS and not legal to me

    Sounds like OP bought 1.

    Should have bought a Toyota.

    • MS Paint on 08/12/2021 - 09:21
      +1

      And has gone to make a warranty claim as a second owner

      • brendanm on 08/12/2021 - 09:27
        +13

        He can make a claim as second owner, he has read the terms incorrectly. It is literally describing when the warranty starts, not who can claim it.

        • MS Paint on 08/12/2021 - 09:29
          +1

          That makes sense. Cheers

        • SF3 on 08/12/2021 - 09:37
          -1

          3 years (36 months) manufacturer warranty with unlimited kilometres for new vehicles >> from the date <<

          Ah, eagle eye brendanm.

          What's this trend of OPs getting trigger when wrong words are highlighted.

          /thread

    • WT on 09/12/2021 - 09:10

      lol I only buy japanese but generally not toyota, I was having a quick look into it for someone else

  • pegaxs on 08/12/2021 - 09:31

    *Laughs in ACL*

    • MS Paint on 08/12/2021 - 09:54
      +1

      anterior cruciate ligament injury is no laughing matter.

      • [Deactivated] on 08/12/2021 - 10:42
        +1

        Maybe he mean Automotive Components Limited, cause you'll need a few gasket replacements with a Virtually Worthless group product.

    • happydude on 08/12/2021 - 11:56

      Acceptable Quality under the ACL doesn't apply to private second hand sales.

      The manufacturer owes you nothing unless the express warranty is transferable.

  • JDMcarfan on 08/12/2021 - 09:59

    Looks like OP made a mistake in choosing a High-Yield Investment Vehicle!

  • Dumax on 08/12/2021 - 10:15

    Presumably the wording is only to cover situations where a dealership sells a vehicle without registration (e.g. to an interstate buyer who will then sort their own registration). Any subsequent owners will get the balance of the (short) warranty.

  • apple2016 on 08/12/2021 - 10:17
    +1

    as far as I know all car manufacturers start the warranty from the date of first registration or delivery of the vehicle to the original retail customer, whichever comes first. Audi is just following the market norm!

  • Pinchie on 08/12/2021 - 11:53
    +5

    If you read what you pasted instead of going through looking for the same three words to put in bold then you might have taken the time to understand that it's talking about when the warranty starts, and nothing more.

  • tsunamisurfer on 08/12/2021 - 12:20
    +1

    Q5 owner here.

    Please everyone stay away from Audi's.

    Can't wait to go back to my Hyundai Excel.

  • spackbace on 08/12/2021 - 12:24
    +8

    3 years (36 months) manufacturer warranty with unlimited kilometres for new vehicles from the date of first registration or delivery of the vehicle to the original retail customer, whichever comes first. Body and paintwork 3 year manufacturer warranty for paintwork defects for new vehicles from the date of first registration or delivery of the vehicle to the original retail customer, whichever comes first. 12 years manufacturer warranty for bodywork against corrosion perforation for new vehicles from the date of first registration or delivery of the vehicle to the original retail customer, whichever comes first.

    FTFY

    • Morien on 08/12/2021 - 12:38
      +1

      Exactly this ^

    • WT on 09/12/2021 - 09:09
      -2

      yes but lawyers being lawyers, you know any gap no matter how small they will always try and take it

      • spackbace on 09/12/2021 - 12:41
        +1

        Lawyers wrote those terms, and most people here have interpreted the same way I have, as in they've actually read the sentences, not just skim read and chosen key words

      • iand on 14/12/2021 - 23:00

        basically what this means is if a dealer registers it then sells it to you as an exdemo the warranty is from when they registered it not when they sold it by the same token if they sell it to you unregistered and you don't register it for 9 months the warranty runs from when they sold it not when you registered it

  • bobbified on 08/12/2021 - 12:57

    What I'm interested in is, have you complained to Audi about it?

    If you have, please tell us what happened! 😆 (and consider adding it to your previous post too).

  • dearears on 08/12/2021 - 13:59

    I have been disappointed on a similar note. They only allow free map updates for 3 years from date of manufacture. May take upto 6 months for a vehicle to end up in retail. And if you buy a demo vehicle that another 6 months gone.

    They also turned off Google maps display on some models because their contract with Google expired. No remedy offered to customers.

    • Gronk on 08/12/2021 - 14:31

      And if you buy a demo vehicle that another 6 months gone.

      Yah, that's why demos are cheaper than a brand new vehicle because they're slightly used and have less warranty.

      They also turned off Google maps display on some models because their contract with Google expired. No remedy offered to customers.

      I guess they could go with Bing maps, but given the choice between that and nothing I'd take nothing :)

  • GourmetFoodie on 08/12/2021 - 21:42

    FFS! Only 3 years on an Audi price! Insanity!!’

  • MontyMacaw on 09/12/2021 - 11:56

    It sounds like a sham warranty to me. I bought a 2 year old Ford Falcon with 3 year warranty and there was no problem when I needed some things done. Consumer law applies to cars as well as any other product. If you need to enforce the warranty/consumer law, a good operator would do the right thing and I doubt Audi would want to disappoint their customer base by having this tested in public. There are plenty of so called journos doing shows about poor backup from so called good companies. I’d be talking nicely to Audi first and see what happens. If it happens.

    • spackbace on 09/12/2021 - 12:41

      It sounds like a sham warranty to me

      Which part of it?

      • MontyMacaw on 09/12/2021 - 14:01

        The bit that limits it to the original owner obviously. Second hand products used to be excluded from warranties in the distant past but consumer law has addressed that with stronger consumer laws that stipulate that being second hand is the same as being with the original owner. It in effect devalues the product if it appears you need to give up your rights if you buy second hand making the product a risk to buy second hand. Many people just wear it and don’t fight for their rights. These are the targets here.

        • spackbace on 09/12/2021 - 14:25

          The bit that limits it to the original owner obviously.

          Another person who fails at comprehension

          https://www.ozbargain.com.au/comment/11472546/redir

          Try reading it properly

        • brendanm on 10/12/2021 - 09:26

          The bit that limits it to the original owner obviously.

          I'd love to see you point out where it's limited to the original owner.

          • MontyMacaw on 10/12/2021 - 13:45

            @brendanm: Ok you got me! I took the implication that it was just for the original owner.

  • [Deactivated] on 10/12/2021 - 15:04

    so in other words don't buy a second hand audi that is less than 3 years old and expect warranty?

    • spackbace on 10/12/2021 - 16:17
      +1

      No, that's not it at all

    • brendanm on 12/12/2021 - 13:58

      Still got it wrong after all the posts explaining otherwise, impressive.

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