Issues with Harvey Norman AmEx Spend X Get X Back Offer / Split Payment Issue?

Edit: the offer in question is the spend $200 get $200 or $400 get $400 on higher tier card. It’s a targeted offer that replaces travel credit.

Bought a laptop yesterday from HN (disclaimer: they were the only ones within a 1 hour drive that had the laptop I wanted).

Paid $200 using amex and rest with 28degrees for future price protection (scaled).

For some reason although the transaction is definitely pending on amex records, the offer didnt get marked as used.
The offer is still in my saved offers and I didnt get an email saying offer used, which is usually nearly instant.
I figured it must be because I bought it at night, perhaps theres a delay in posting the transaction.

I've been on chat with 2 online chat agents and both are giving me excuses like transaction is not valid and mindlessly just copying the T&C of deal.
When I question exactly which part of the T&C invalidates the transaction they dont answer.

I've also called an online 'local' phone agent for them and she accused me of not having the offer saved.
Which I quickly proved her wrong but could still offer no answers other than 'some transactions can take up to 90 days for the offer to activate'

So question is:

  1. Has anyone had issues doing split payments with amex and amex offer not being proc'ed
  2. In the event I need to escalate this with an authority of sorts since amex is proving unhelpful, who IS the authority on credit card issues?

Related Stores

American Express
American Express
Harvey Norman
Harvey Norman

Comments

  • I spent $113 at Amazon the other day as that's falls under the same jb/harveyn/Amazon deal. Have not seen the credit or the deal showing as used yet either.

    I believe it can be used twice. So I wonder if it waits for a second transaction OR for the promo period to end….who knows.

    I will def give amex a call if I don't see any change either.

    • No the amazon one was instant for me

      I was referring to the Harvey norman spend $200 get $200 or $400 get $400 if you’re on higher tier card. It was a targeted offer that replaces travel credit.

  • +4

    Sometimes I don't get any notification at all with the Amex statement credit deals. But they have always worked. Usually see the credit within a few days if not immediately.

  • It's because it can be used twice. Once you use it a second time it'll show as used.

  • Isn't it only applied once the transaction is completed, not pending?

  • I have had the same issue but with Amazon. First I bought a gift card for $100 (yesterday), second purchase (today) I pulled the trigger on the XM3s deal earlier but no email as of yet. One payment processed, second one not showing yet.

Login or Join to leave a comment