Issue With Claiming Cashback on Sony WF-1000XM4 After Incorrect Bank Account Details Provided

Ldavtoh on 16/11/2021 - 21:47
Last edited 17/11/2021 - 09:42 by 1 other user

Seeking help.

I purchased the Sony WF-1000XM4 earphones within their "Love Them or Money Back" campaign, which offers a full cashback upon return of product within 14 days. Earphones weren't right for me so I returned them within said timeframe. After about a month or so, their website was tracking as item returned, and I provided my bank account details for the cashback.

This is where the problem starts - unfortunately, it seems as though I missed out 1 digit when I provided them with my account number, 7 digits instead of the full 8 digits of my Commbank account. Now they are claiming it is my negligence and not their problem. They claim their Finance didn't receive any bounce-back, hence it was successfully transferred to that 7 digit account. As the BSB I provided was correct (which belongs to Commbank), I called Commbank and shared with them the situation and they have confirmed no such 7 digit account exists - all their accounts contains 8 digits.

I've informed Sony of this findings, and have asked them to give Commbank a call to sort this matter out, however it doesn't seem like they could care less. It has been about 3 months since I have returned the product to them, yet the matter has been unresolved.

I am not familiar with what actions I should be taking next, and I am seeking advice. Thanks.

Electrical & Electronics Active Noise Cancelling Headphones Headphones Sony Wireless Headphones

Related Stores

Sony Australia
Sony Australia

Comments

  • aoeueoa on 16/11/2021 - 22:02
    +9

    Sounds like they did want to give you your money back and they tried. Your mistake though. Not their problem really.

    You need to escalate with Sony and have someone look into it. I imagine a pleasant phone manner can get this done.

    • pharkurnell on 16/11/2021 - 22:21

      If the account never existed it would have bounced and Sony would have the coin.

      Do you have a case number?
      Hit their stalkerbook page.. bad publicity is never good.

      Wonder what they do with all the returned units…

      • davtoh on 16/11/2021 - 22:47
        -1

        Yes I have a case number. Sony's CS doesn't appear to be particularly active in socials..

  • th123 on 16/11/2021 - 22:30
    +3

    How about a lesson in double checking when it comes to bank details?

  • z10cvbnm on 16/11/2021 - 22:45
    +3

    Clickbait title.

  • Bigredkeg on 16/11/2021 - 22:47
    +3

    you're going to get grilled with a post like this on this forum :) people are brutal here.

    I'm pretty careless myself - but one thing I always do - read over my bank details I provided 2-3 times.

    • davtoh on 16/11/2021 - 22:51
      -1

      Thanks for your reply. I remember double checking and it was good. There was no way for me to re-check once it was submitted, I tried. But regardless, it could have been my mistake, and one that has already past.

      • CMH on 17/11/2021 - 00:10

        Yeah I fully understand. It happens to me all the time; as soon as I type in the bank details, BOOM! Autosubmit wrong details and I can't change anything.

        No chance at all to check before I click submit.

        • dtxau on 17/11/2021 - 11:53
          +1

          it could have been my mistake

          Did you put in 7 digits or not?

  • djkelly69 on 17/11/2021 - 01:21

    Chargeback may be possible, but seems a bit borderline given it was likely your error which has caused the issue.

  • altomic on 17/11/2021 - 01:25

    "and I am seeking advise." - it's 'advice'

  • Anonymous101 on 17/11/2021 - 01:30

    Tell them you are going to contact ACCC or Fair trading. If they say they refund the money to 7 digit CBA account and CBA says that it doesn’t exist (may be get that in writing) then it should bounce back and Sony should have contacted you for a failed transfer.

    Sony or CBA, one of them is lying or doesn’t have accurate information.

  • holdenmg on 17/11/2021 - 03:13
    +6

    Well, I don't have your (damn) money. lol
    (or do I?).

    Seriously, though…
    Is it: https://sony.campaign.net.au/743_cashback2021/

    Terms and Conditions
    https://sony.campaign.net.au/743_cashback2021/termsandcondit…

    6d. within 14 days from the date of purchase of the Eligible Product (or, in the case of Pre-Orders, 14 days from the date of shipment or pick up of the Eligible Product) ("Refund Period"):
    visit (sony.com.au/moneyback) ("Website") and complete an Online Claim Registration Form ("Online Claim Registration Form"), completing all the requested details (including their title, full legal name, postal address, telephone number, mobile telephone number, current and valid email address, date of Qualifying Purchase, bank account details where they wish to receive their Refund

    10 Incomplete, indecipherable or illegible claims will be deemed invalid.

    13 Incomplete, indecipherable or illegible claims will be deemed invalid.

    19 If, due to an error by the successful claimant, the Promoter transfers the Refund to the incorrect bank account, the Promoter will not be responsible or liable to the successful claimant to reissue replacement funds to the successful claimant in order to rectify the error. The successful claimant agrees that he or she will not bring a claim against the Promoter, its employees, directors, agents and, or contractors (including its related bodies corporate and/or its related bodies corporates' employees, agents or contractors) to recover Refund mistakenly sent to the wrong bank account due to the error of the successful claimant.

    (Just, NO).

    • davtoh on 17/11/2021 - 09:15
      -5

      Yes this is the promotion. I am aware of this t&c, they pointed it out. I told them I hope they can look into resolving the matter rather than just referring me to their t&c and saying it's not their problem.

      I can understand if I provided them an incorrect but valid account number, in this case however the 7 digit account number is in fact invalid, and the funds would essentially go back to Sony.

  • FeRGan on 17/11/2021 - 03:58
    +1

    What didn't you like about them? I was planning to get a pair eventually.

    • Deebs on 17/11/2021 - 09:14
      +1

      I like mine

  • Heaps for Cheaps on 17/11/2021 - 09:44

    If a account number with less than 8 digits is presented to the CBA, a 0 is added to the front, FYI
    ie, '1234567' becomes '01234567' - but I figure CBA checked that when you phoned.

    If you don't succeed by contacting them you will have to go down the xCAT route to success.

  • Baysew on 17/11/2021 - 11:10

    You will need to escalate the issue much higher in Sony. Sony will need to contact their bank so they can request CBA to trace the remittance.

    • davtoh on 17/11/2021 - 11:30
      -3

      Thanks. Will do.

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