So I've had quite the ordeal simply ordering some RAID cables that mwave had originally advertised as "In stock at supplier" that said the expected delivery time to get them in was 3-6 business days. Holy balls were they wrong…
I originally ordered the cables, an i9-10850k, and 128GB of RAM. After almost 3 weeks I got so fed up with them I cancelled the other 2 items that were in-stock (but were holding them until the cables arrived). I left the 2 Silverstone CPS-06 cables because they seemed to be the only place that sold them for a decent price at the time. I found these cables later on elsewhere for a cheaper price and they arrived in 3 days, but now i'm just leaving the order up to see just how long it takes mwave to get the cables from the supplier. Might be a waste of $70 but my curiosity has the better of me.
I made the order on October 8th and is now November 15th, every week I have messaged them they have given me the same response of "They are expected to arrive mid to end of this week" (yes same response the last 3 weeks in a row). Now it's been 4 days since their last response and they seem to not be replying to me anymore.
Anyone else had issues with mwave and their acquisition of items from suppliers? Let me know! I'll Leave a transcript of my ticket below.
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You 18/10/2021 6:09:21 AM
Hey, when can I expect my order to be shipped? (SO————) It's been 10 days now? Are you still waiting on the cables?
Mwave 18/10/2021 8:17:40 AM
Hi Gary,
We are currently waiting on 2xSilverStone CPS06 0.6m SFF-8643 to SFF-8087 Mini-SAS Cable to be recieved from our supplier. Once we have received the stock, we are able to dispatch the order for you.
Kind Regards.
You 18/10/2021 8:43:21 AM
Is there an ETA on that?
Thanks.
Mwave 19/10/2021 3:34:40 PM
Hi Gary,
The outstanding two SilverStone CPS06 0.6m SFF-8643 to SFF-8087 Mini-SAS Cables should be with us at the end of this week or the beginning of next week. We will complete your order as soon as the stock is available and you will be automatically emailed tracking details when they are available.
Thank you for your patience. Let us know if you have any questions or requests.
Kind regards,
Mwave Customer Service
You 28/10/2021 10:35:49 AM
Guys, 20 days have passed now… (14 business days) and it's still showing you are waiting on stock. I need my order. Your store page for the cables say it usually ships in 3-6 business days…. bit off on your estimation there!
You 28/10/2021 10:42:53 AM
You know what, whatever, just cancel my order and refund the CPU and RAM, I'll keep the cables on order as this seems to be the only place I can get them right now, but I want a refund for the rest of it.
Mwave 28/10/2021 11:44:52 AM
Hi Gary,
We do apologise for the delays on this order, the modifications have been made as requested. Please allow 3-5 working days for the refund to be processed and the funds to be returned to your account.
We will update you with an ETA from our suppliers for you on this ticket.
Kind regards,
Mwave Customer Service
Mwave 28/10/2021 11:50:34 AM
Hi Gary,
Thank you for the order for the SilverStone CPS06 0.6m SFF-8643 to SFF-8087 Mini-SAS Cable. The ETA we have for this item is this week or early next week.
Apologies for the delay and thank you in advance for your cooperation. Let us know if you have any questions or requests.
Kind regards,
Mwave Customer Service
You 2/11/2021 9:06:25 AM
Let me guess, ETA is this week or early next week?
Mwave 2/11/2021 9:44:10 AM
Hi Gary,
The ETA provided by the supplier is at the end of this week.
You 5/11/2021 5:32:54 PM
Still nothin eh?
Mwave 8/11/2021 9:44:30 AM
Hi Gary,
Unfortunately, stock has not been scanned into the system as of yet. I will check in with the supplier and get back to you with an update.
Kind regards,
Mwave Customer Service
You 8/11/2021 6:41:41 PM
Hit the 1 month mark since ordering btw… that 3-6 day wait time originally advertised lookin real shady. I have a business requirement for these cables and this delivery time is outright atrocious. Get on the phone to whoever you need to to get this sorted or I'm never using mwave for business procurement again.
Mwave 9/11/2021 9:17:20 AM
Hi Gary,
We are expecting units to arrive mid-end of this week. Apologies for the delay.
You 9/11/2021 7:15:08 PM
Can you tell me how many you are ordering in? Hopefully it's more than 2 if it takes this long to get them.
Mwave 11/11/2021 9:35:07 AM
Hi Gary,
The units being ordered in are for this order
You 12/11/2021 9:47:14 AM
Anything?
You 12/11/2021 4:42:55 PM
hellooooooo?
You 15/11/2021 8:40:20 PM
So… when's the new ETA fellas? Mid-End of this week also? Stop leaving me in the dark yeah?
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Yes I get I'm becoming a bit sassy with my remarks but with this wait time, why shouldn't I…
You may not be aware but there's huge global logistics issues and that may affect their supplier sending products to them too. I'm still waiting on a game from Melbourne to Sydney that was posted 6 weeks ago. It happens.