Chemist Warehouse Delivery Missing Items

LLaracoffee on 11/11/2021 - 18:05
Last edited 11/11/2021 - 19:51 by 1 other user

Hi, long time lurker here. Just wanting some advice over an issue I had with a recent order with Chemist Warehouse.

Recently I ordered three nicotine patches and when it arrived it was left infront of my house after coming back from work. I brought it in and upon opening up I noticed that the nicotine patches were missing. Contacted customer service and they told me they'll investigate it and after sending in images and waiting, came back to me with they can do nothing about it, as footage showed it had been packed. They also said to check with family if they had opened it and taken it, but I live with my boyfriend who doesn't smoke and would have no reason to.

So now wondering what should I do now?

Health & Beauty

Related Stores

Chemist Warehouse
Chemist Warehouse

Comments

  • eug on 11/11/2021 - 18:14

    Sorry I can't help, but maybe consider using a free AusPost parcel locker next time?

    • Laracoffee on 11/11/2021 - 18:30

      Yeah, lesson learnt. Was thinking that but traveling to one but I thought it would be more of a hassle.

      • vinni9284 on 11/11/2021 - 18:36
        +1

        The whole purpose of delivery is not travelling to a post box parcel locker due to the incompetence of postal companies

  • funnysht on 11/11/2021 - 18:19
    -1

    Drink a coffee and wait for their response

    • funnysht on 11/11/2021 - 18:20

      edit: congrats on trying to stop smoking.

      • eug on 11/11/2021 - 18:21

        What if OP gets addicted to coffee instead?

        • funnysht on 11/11/2021 - 18:23

          bf should steal the cups instead

        • dasher86 on 11/11/2021 - 21:14

          Too late…

  • WreckTangle on 11/11/2021 - 18:24

    Congrats on giving up smoking

  • MS Paint on 11/11/2021 - 18:32

    Perfect story for What's On What's On In The Warehouse

  • vinni9284 on 11/11/2021 - 18:34
    +1

    Unfortunately, that's the new MO of postal companies that are overusing their Covid excuse. Signature on delivery doesn't exist anymore as we are using a covid excuse; pressing pseudo door bells of dropping off items that can be stolen. Taking a pic and non-repudiation when claiming losses

  • screensaver on 12/11/2021 - 07:16

    tell them you want to see the footage with proof it was your order
    A security guard at chemist warehouse once stopped me at the door and sad I couldnt come in as footage showed me stealing socks. This was rubbish of course

  • Schema on 12/11/2021 - 07:24

    Charge back or dispute it, they'll have to show proof to the provider to win the cb

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