The Gamesmen Warranty Request? Does Anyone Have Any Experience with Them?

Frogged on 09/11/2021 - 16:50
Last edited 09/11/2021 - 17:15 by 1 other user

Just recently received a delivery for my Xbox Elite Controller series 2 from the The Gamesmen eBay.

Noticed when setting it up that the RB on the controller wasn’t registering some inputs and after testing it for two and a half hours, I noticed it became a glaring issue with the controller.

I contacted the merchant and they said to send it back and they’ll have to tested to confirm the fault, but just wondering if anyone had any experiences The Gamesmen return process and how it worked out for you?

Related Stores

The Gamesmen

• 

  Hybroid on 09/11/2021 - 16:59

  +1

  They're an actual brick and mortar store in Sydney. You may want to pop in to undertake the request if concerned.

  Been there a few times, lovely people, but never bought anything as they're not very competitively priced usually. Understandable for an actual store and didn't see anything really wanted either.

  There's a nice gaming museum at the back. Worth a visit.

  • 

    Crow K on 09/11/2021 - 17:43

    If you visit the gaming museum be sure to say 'Hi' to the giant Jak and Daxter statue!

  • 

    Frogged on 09/11/2021 - 17:45

    Probably can’t travel to Sydney from Melbourne atm.

  • 

    bobbified on 09/11/2021 - 18:37

    They're an actual brick and mortar store in Sydney.

    Wow, they're still around. One of the guys from my high school went to rob the place years ago and he shot and killed the poor guy that was in the store.

• 

  trustnoone on 09/11/2021 - 17:56

  +3

  Its a microsoft product, so I imagine if worse comes to worse, you can still take it to them directly?

  Still though to your issue. I bought red dead redemption from them and one of the disks didn't work. Just kept halting part way as it was installing the game. Contacted them and they gave me a few things to try (none worked). I think if I remember right, they gave me a postage thingie to print out and I sent it back. A week or so later I got a new game back working well.

  Didn't have any issues from my side, felt it was fairly easy.

  I feel like I remember reading somewhere though that if they don't find a fault you may have to pay for shipping. Can't confirm unfortuantely, but I thinkkkk I was worried that it was my PS4 or something somehow only not reading this game and not their disk and I'd get hit with some fee and a non working game lol. But was all fine.

  • 

    Alyone on 09/11/2021 - 18:19

    The Gamesmen have always been really helpful with warranty for me — I used to live down the road.

    As trustnoone said, they pay for postage (and if they don't offer a postage label, remind them that that is their obligation).

    As an aside, if you're able to connect the controller to your PC you can use the Xbox apps to check each button input, it will verify each button being pushed individually.

• 

  thatonethere on 09/11/2021 - 18:32

  I'd take it to Microsoft myself. One of the kids xbox controllers (fancy one like yours) died after a bit of use and they happily swapped it over via the post middle of covid19 lockdown no fuss. You just do an RMA through your xbox account name.

  I guess if Gamesman is going to just swap it over for you that'd be nice - but if they are going to send it away for analysis and repairs could easily diy.

• 

  tallkid123 on 09/11/2021 - 18:48

  I walked in to the Penhurst store once to buy the Madcatz Tournament Edition sticks when they were first released (2009). Only reason I bought from the Gamesmen was because they had them in stock and the unit I ordered online from the US was damaged during transit.

  I just remember the biggest prick on earth served me and I swore never to go back instore despite living closeby at the time.

  However, I've bought a few things from them online here and there over the years but their prices on average are worse than EB Games for most of their products. No idea how they're competitive? I feel people buy from them out of nostalgia?

• 

  AndyC1 on 09/11/2021 - 18:59

  Bought a Playstation Classic from them, then about 6 months later one of the controller buttons started sticking. Took it in and they checked the button out and replaced it with a new PSC on the spot. The said that if they did not have a replacement in stock then they would need to send it to the distributor to get it looked at and replaced.

  So it may be quick if they have stock to send you a replacement once they test it otherwise it could be a while.

• 

  pharkurnell on 09/11/2021 - 19:04

  +1

  You've contacted them, they told you the process… Run with it.

  Its not like 900 other places that dodge you totally.

• 

  Domingo on 10/11/2021 - 09:25

  I'm onto my 5th Series 2 Elite controller - had a lot of failures on previous ones. Mainly stick drift, one the b button didn't work unless 100% pushed down right in the middle which didn't work for how I use it.

  Microsoft's returns process is actually pretty decent. You register for warranty, they give you a print at home label so you can drop it off at a post office, goes somewhere fairly central in Sydney so postage didn't take too long (haven't done one for a while during covid so YMMV), they assess it for about 3 minutes and ship you a brand new one.

  You keep all the accessories and they send you a new unboxed controller, so you get replacement sticks/dpad/paddles. Generally for me it has taken 4-7 days from when I've sent to when I've received, other than a 7-11 parcel locker issue with one of my replacements.

  I've had my current one for 9 months now and going strong, so there is a bit of lottery to getting a good one. Luckily I have a whole container full of replacement accessories now!