Oz Design Furniture Customer Care

Recently bought six of these:

https://ozdesignfurniture.com.au/furniture/dining/dining-cha…

5 minutes into our first dinner one of the legs sheared off without warning causing my wife to fall injuring her knee and back and hands. My wife has pre-existing condition not in remission which has been exacerbated. Doctor visit recorded bruising consistent with described injuries. All info sent to company Customer care team.

No apology.
No empathy.
Offered replacement leg of chair.
After threatening to tear them apart in court offered full refund but two weeks later and still nothing.

Comments welcomed.

Related Stores

OZ Design Furniture
OZ Design Furniture

closed Comments

  • +3

    After threatening to tear them apart in court

    What a trashy approach

  • -3

    Paraphrasing smartarse. So you think the replacement leg is a fair deal for injuries?

  • What's the point of your post? Are we all suppose to grab our pitch forks and pile on the company based on your version of events?

  • +2

    Why didn't you screw the leg on properly so it didn't "shear off" ?
    It's not their fault if you didn't assemble it correctly.

    • +1

      R U OK?

    • +1

      thanks for joining the community you're a real asset

    • well, thanks for joining ozbargain.
      you're contribution so far has been excellent…

  • What happened to other chairs?

  • +2

    So was it a manufacturing defect, a design fault, or assembly issue?

    (some photos of the failed product would be good, specifically the point of failure)

  • Thread closed.

Login or Join to leave a comment