ISP Sends Payment Reminder for $0

SuperMick on 03/11/2021 - 14:42
Last edited 03/11/2021 - 14:48 by 1 other user

I was with an internet provider that I wasn't happy with, so I gave them the correct notice, and joined another.
I was surprised to receive this email yesterday.

Dear xxxx

This is a reminder that you have not paid your outstanding balance of $0.00 for account 116706 within the Flexipay Payment Term.

Our default payment terms and due dates will now be applied to your account. If payment of $0.00 is not received in 7 days, your service will be suspended and late payment fees will apply.

Should you have questions about your payment terms, contact our collections team here.

Kind regards,
xxxx Broadband Collections Team

I am so surprised that a big company would let this through..

Internet

Comments

  • ddhar on 03/11/2021 - 14:51
    +2

    Rip/delete that notice and move on.

    Let them send a debt collector, if they insist. Joke's on them.

    • Quantumcat on 03/11/2021 - 19:52

      There is a late fee which will be added to the debt so it won't be for $0. It is worth sorting out instead of ignoring.

  • Crow K on 03/11/2021 - 14:55
    +3

    Don't pay it

  • Nugs on 03/11/2021 - 14:59
    +6

    apply for payment plan
    .

  • MS Paint on 03/11/2021 - 15:06
    +1

    Dear xxxx

    Not your problem. It's not even addressed to SuperMick.

    • weezlebub on 03/11/2021 - 15:47

      xxxx sounds like a bogan in a yellow can who can't afford $0.00

  • Morien on 03/11/2021 - 15:13
    +4

    It's just a edge case with programming. Might want to just reply to it or message them on Facebook or something to bring it to the attention of a human.

    I know it's tempting to try to do something out of spite (whether it is ignoring it and letting it be sent to a collector or something), but ultimately that might just end up with a lot of inconvenience for you while you wait for people to sort it out after the fact.

    • Chandler on 03/11/2021 - 16:07
      +1

      It's just a edge case with programming.

      Yeah, I'd say that for some reason there's a non-zero amount withstanding, which when rounded is $0.00. Could be $0.001, who knows.

      But agreed, not OP's problem but best for them to contact the ISP to get it removed.

    • deme on 03/11/2021 - 16:11
      +1

      It's just a edge case with programming.

      No it's not, it's shitty coding.

      Is it due to some idiot using floating points to store currency? -> Shitty coding
      Is it a time of check time of use for account balance? -> shitty coding.

      Just reply "k"

      • Morien on 03/11/2021 - 16:34

        As a real beginner in coding, I'm inclined to agree with you, but don't have the skills to backup such putdowns ;)

      • Quantumcat on 03/11/2021 - 19:54

        Edge cases reveal shitty coding, it's both.

        • deme on 04/11/2021 - 12:52
          -1

          It's just shitty coding, you can have edge cases and no problems.

    • SuperMick on 04/11/2021 - 11:33

      Thanks for your help. Its all fixed, I did exactly as you said, thanks again.

  • orangetrain on 03/11/2021 - 15:35

    You may get charged late fees and accounting can send that to debt collections as well put a mark on your credit rating for late payments.

    lateStageCapitalism

    • deme on 03/11/2021 - 16:12

      No this will not happen, I had some idiots keep "forgetting" to pickup their water cooler.
      Then they sent the "debt" for the cooler to collections.

      I just said mate you guys never come pick it up, go talk to our legal department. What do you know they came around the next day.

  • raptormesh on 03/11/2021 - 15:43

    Send them a bill for your 5 minutes reading that email and another 10 posting on Ozbargain for social validation.

  • Crow K on 03/11/2021 - 15:54
    +1

    changed my mind, actually you'd better pay it

  • USER DC on 03/11/2021 - 16:13

    Had this issue once with Exetel, ever since then learnt NEVER ever provide these companies with your Bank account details (ONLY VISA/MASTERCARDS preferrably prepaid ones). had to waste like 2 hrs on phone with them to have it corrected. Had not held an account with them in like over 1 year, when got this kinda message

  • deme on 03/11/2021 - 16:13

    Is this the mob? https://ipstarbroadband.com.au/good-news-flexi-pay-is-now-av…

    Welcome to OzIPStarAccounts please comment on ozbargain.com.au instead of https://ipstarbroadband.com.au/get-in-touch/

    • SuperMick on 03/11/2021 - 17:57

      No I wouldn't contact them first. I always contact ozbargain.com.au first, I thought that's what I had to do

  • SF3 on 03/11/2021 - 16:29
    +1

    contact our collections team here.

    Have you tried contacting them first? here != OzB

  • SuperMick on 03/11/2021 - 17:59

    Why would I contact them, ozbargain is better at sorting things out.

  • Colin2905 on 03/11/2021 - 18:25

    Send them a cheque for $0.00.

    • AndyC1 on 03/11/2021 - 19:13

      BPAY for $0.00 is cheaper.

  • DarkOz on 04/11/2021 - 08:21

    I had Cashrewards rejecting $0 claim many times. Would have been good advertising to approve $0 many times instead just to be positive. No one likes rejections.

Login or Join to leave a comment
Login Join