Corsair Warranty Claim/RMA

Lvr0ssi46 on 01/11/2021 - 19:14
Last edited 01/11/2021 - 19:20 by 1 other user

Hi All,

Less then 12 months ago I collated the various parts needed to build a new PC. One of which was a Corsair RM850x PSU purchased from an Australian store on ebay.

In the last 4 weeks the PC has been experiencing issues and after various troubleshooting steps I have confirmed the PSU is at fault. I have since contacted Corsair support and advised them of the issue, noting the PSU has a 10 year warranty only to be advised that said warranty is not applicable as the item was not purchased from a "authorised" reseller.

I have gone back to them with my disappointment and an attempt at explaining Australian consumer law, waiting to hear back.

Has anyone else experienced anything similar, do you think their response is valid?

Cheers,

Related Stores

Corsair

• 

  spackbace on 01/11/2021 - 20:10

  an attempt at explaining Australian consumer law

  To a company based out of the US…?

  If you want to attempt to quote that, you need to contact these guys:

  purchased from an Australian store on ebay.

• 

  spackbace on 01/11/2021 - 20:43

  +4

  Hang on…

  You bought from Computer Alliance

  vr0ssi46 on 20/10/2020 - 14:00
  Meh bought it from the same seller @ 260 + free delivery (ebay plus)

  Who are listed here as a reseller

  CA's eBay listing from that deal post even mentions the 10yr warranty.

  Either you stupidly told Corsair that you bought from eBay, or you haven't spoken to Computer Alliance at all (who can RMA it on your behalf, under ACL).

• 

  dizzle on 01/11/2021 - 21:14

  I have gone back to them with my disappointment and an attempt at explaining Australian consumer law, waiting to hear back.

  According to Australian Consumer Law your issue is primarily with the reseller not the manufacturer.
  It may even be that corsair don't import directly into Australia (I'm not 100% certain they don't import directly as well, but a quick google shows there may be 4 distributers for Aus). If they have distributers that supply the retailers, then they are the importers and considered the manufacturer according to ACL.

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  vr0ssi46 on 02/11/2021 - 11:30

  Ok thanks guys, will reach out to the ebay store it was purchased from.