Long story short - I ordered Tenda Nova 2 weeks back on wireless1 and paid using Lattitude pay. Due to glitch between Lattitude and Wireless1, money was deducted but I did not receive order confirmation. Rang Wireless1 and they accepted mistake and created manual order but since then they have not shipped items. So I followed up with calls, emails, messages on eBay but they refused to reply. I'm not sure how else should I contact them. Does anyone know if wireless1 store rep is on OZB to help?
Thanks. I have sent them DM and hoping to hear some updates.
Have you received order confirmation for the manually entered order?
Have you checked your junk mail?
Yep, I am checking junk emails everyday few times a week. But they did send me order confirmation of manual order. Since its manual order, it does not appear in my account when I login to wireless1 and most likely hence they are not picking it up for processing.
I don't know how long it's been since you last heard from them, but they always got back to me via ebay message when I asked for help a year after I purchased some items from them. Sometimes it took them several days to reply but it was during the lockdown and they said they were short of staff.
They initially replied and since then they stopped replying eBay messages and emails.
How long since last contact?
Last reply rom wireless1 -
Email on 20th Oct, eBay message 18th Oct
You’re not the only one ordered 19th Oct, still waiting….
Paid for an order over a week ago. Still 'Processing'. No response to emails for an update. Will be avoiding in the future.
https://www.ozbargain.com.au/user/75929