Amazon Prime on Mi Box 3 : App opens but unable to play any videos

rhabdoviridae on 01/11/2021 - 15:32
Last edited 01/11/2021 - 15:33

As per post title.
Runnings Android 8 - Oreo. Skeptical to upgrade to Android 9 given issues that were stated on other websites.
Error states "Something went wrong, please try again later' with a link to their help page.
Has been the case for several days. Trailers play on the actual home page when you hover over a title but no actual videos can play.
All other apps on the device work properly, particularly all of the streaming apps have no issues.
Anyone else experiencing something similar?
I have thus far tried: Router and modem reboot, app uninstall, app cache and data clean, reverting to an old version (early in 2021) of the android tv prime video app - all of these have not changed the outcome.
App works fine on mobile and desktop, account is active.

Any help appreciated. Considering getting a Firestick if i can't get this to work.

Electrical & Electronics Media Player Xiaomi Android

Comments

  • salrock on 01/11/2021 - 15:34

    Uninstall . Re install .

    • rhabdoviridae on 01/11/2021 - 15:35

      Thanks, tried on multiple occasions, no change.

  • salrock on 01/11/2021 - 15:34

    Uninstall . Re install . Update if required.

    • rhabdoviridae on 01/11/2021 - 15:35

      Updated the app, no change. Uninstalled and re-installed a few times, trying again now. Even de-registered and re-registered devices.

  • dasher86 on 01/11/2021 - 15:44

    Are you running VPN?

  • OMGJL on 01/11/2021 - 17:44

    did u connect the mibox to screen directly, or via HDMI switch etc?

    does Ur screen support HDCP?

    • rhabdoviridae on 01/11/2021 - 18:11

      Mibox directly via HDMI cable. Not sure about hdcp. It's a Hisense 7, Ozbargain TV of the year from 2018/2019.

  • GrueHunter on 01/11/2021 - 18:32

    MiBox here. Prime used to work, stopped a while ago. Same issue, different message. Something about not being a supported device. Updating, reinstalling etc makes no difference. I've previously got around it by sideloading a different APK, but can't be bothered now as TV has Prime app built in, ditto consoles.

  • ozwog05 on 02/11/2021 - 00:55

    Factory Reset > Update > possibly Factory Reset again

  • rhabdoviridae on 02/11/2021 - 07:18

    Thanks, all. I don't want to factory reset, definitely don't want to update as last time i did this the settings were horrible to adjust (couldn't get the box to wake up and a few other issues). Got it going right now and only Prime Video is not working so i think it's time to move to a Firestick 4k and keep this one as a backup.

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