Has anyone been able to successfully request a tax invoice from microsoftaustralia eBay store?
My conversation with them through eBay was going nowhere..
It goes something like this:
Me: Would you be able to provide a tax invoice for this purchase please? Thanks.
Them: To view your invoice, go through view purchase details followed by clicking printer friendly version.
You can send or revise an invoice from My eBay
Find the item:
1. In My eBay, select Sold
2. From Actions, select Send invoice.
3. Make any necessary changes (to shipping charges, payment methods, etc.).
4. Select Send invoice.
Me: The actions that you described to generate invoice is for you to perform as a seller.
Would you be able to follow that instruction and send me the invoice for the item that I purchased?
Them: The only invoice that we can provide you is the one the you can get from your order history.
Me: The one from the order history is fine, as long as it has the ABN and GST amount.
Them: We are glad to know that works for you. We hope you will have an amazing rest of your day and please stay safe.
Me: I don't understand what you mean. You haven't sent me the invoice yet.
Only the seller has the functionality to generate the invoice for the product sold, so it would be great if you can help with this.
Them: We do not have an option to send you a tax invoice to your email address, to view your invoice, go through view purchase details followed by clicking printer friendly version.
Me: You just described to me how a seller can generate an invoice in your first reply, can you follow those steps?
Them: We do not have an option to send you a tax invoice to your email address, to view your invoice, go through view purchase details followed by clicking printer friendly version.
Me: As mentioned before, that is not a tax invoice, as it doesn't have any ABN or GST details in there. Can you follow the steps that you already previously mentioned to generate an invoice?
Them: The invoice you can find on your account is the only one we can provide you we do not have an option to send you an invoice to your email we do apologize about the inconvenience.
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