So originally(2 years ago) when I applied for my home loan the process was long and drawn out. At first interview thing I took in all required documents as they had listed. over the next month and a half i went in 6 times to provide documents that they had previously said they didn't need or the back page of a document that they had only copied the front page. On and on it went. The final process to approve the loan, even after getting pre-approval, was long and drawn out. I had to extend settlement day 3 times. The mortgage insurance that they quoted me was only for a year rather than the life of the loan as I had been told.
Finally the loan came through albiet a bucket load of stress.
So at the start of January I decided to get a small extension on my home loan to do some small improvements also the 2 year introductory rate load period was ending. initially I was told I could easily borrow half of my initial loan amount again!! way more than I needed. I asked for just what I required, filled in the forms and was told 2 weeks to approve the change in loan with the small increase. After 3 weeks I rang to see what what was happening to be told that they had miscalculated my partners p/t income as weekly instead of fortnightly (which was bloddy obvious as payslips show fortnight whilst bank statements also reflect fortnightly pay). So the small amount was reduced slightly as they couldn't do that amount. So they asked for updated payslips from me which I provided.
After 3weeks I heard nothing and started ringing daily to talk to the loan guy.finally got on to him and he said he had been calling me for 2 weeks …..yeah right. he stated that the salary sacrifice shown on my payslips showed that i was sacrificing my car (which I had paid out 3 years ago). My salary sacrifice company uses the code "Car" for some unknown reason on my payslips. I got that changed and provided new payslips and copies of emails from the SS company to explain the code. anyway, that was fine. then following a discrepancy in my pay due to a payroll error Bankwest start questioning my salary.
I work for the QLD govt and have been in my current role for 2 years in a temporary roll. my permanent role is 2 levels below my current. this fact i never hid from Bankwest and had been in the lower position when i originally applied for the loan. So again further copies of payslps were required, which were provided and followed up with unreturned calls from the bankwest guy.
So yesterday I had a call from the Senior Loan Manager of bankwest saying that everything was good and that I was finally approved and she was putting the paperwork through and would I like to borrow a little more? No I was fine with what I needed.
Yah, I thought, finally, only 2 months to get a result.
then this morning the Senior Loan manager rings to say that she had made a mistake and forgotten to deduct one amount from another and that they could approve the new loan but no extension. and that she was sorry and only saw the mistake that morning.
what shits me is that they had all the numbers previously -from day 1 - and finally after 2 months of Mod: Foul Language about and stating that getting an extension would be no problem and then being told by a senior staff member that everything was great and then told less than 24 hours later that "oh sorry I made an error" - this doesn't cut it. it's not rocket science. the borrower has this much money coming in, they have these expenses, hhhhmm how much can they borrow. it's made extra simple as they have things called computers that do the math'N'shit.
My whole home loan experience with Bankwest has been total crap.
Would I recommend them? hell no!
I've dealt with 4 staff members at Bankwest regarding my initial and subsequent home loan and they have all stuffed me around, provided incorrect information, been innefficent,delayed things excessively, casued high levels of stress, failed to return calls, etc.
I'm now looking at a quasi-government building society for a home loan
anyway that's enough from me.
Bankwest - maybe they should be called Wankbest.
No building societies up there in QLD?
Sounds like a right pita… why are you persisting with them?
If that quasi govt loan is like some i have seen people get tied up in then avoid it at all cost.