Marketplace
I sent a request to cancel a coupon purchase 8 days ago and have heard nothing back since then.. Is this common? How long do they usually take to respond to queries?
Reasons I wanted to cancel the coupon were:
- The service provider is really hard to contact, did not respond to my 2x emails request for appointment
- All booked out throughout March for evenings and weekends already
The deal was purchased 12 days ago, I canceled within 4 days which should be within the cooling off period…
The cooling off period in the terms and conditions:
5.4 Right to cancel ("cooling off period"): Once we send you the Voucher, you may cancel the transaction at any time within 7 working days from the day after the day that you receive the Voucher (where a working day is any day that is not a Saturday, Sunday or public holiday in your State or Territory). If you do want to cancel, you must do so by sending us an email to tell us you are cancelling to: [email protected]. Alternatively, you may write to us or send us a fax. In each case, your cancellation request will only be accepted and processed prior to your redemption of a Voucher. We also take no responsibility for misdirected cancellation requests, or cancellation requests which are not received within 7 working days. The cooling off period does not apply to those deals that explicitly state in the fine print "No refunds for change of mind".
Any advise? :(
Give them a call; I had the same issue, but when I called them and forwarded a copy of the email I sent to them during the cooling off period they sorted it out for me right away.